Ride Operator

Job Summary

The Ride Operator is responsible for the safe, efficient, and professional operation of water park rides and attractions. The role requires strict compliance with safety procedures, excellent attention to guests, and continuous monitoring of assigned attractions to ensure a safe and enjoyable experience for all visitors.

The Ride Operator must follow all operational procedures, safety regulations, and management instructions at all times.

Key Responsibilities

• Operate assigned rides, slides, and attractions safely and according to approved Standard Operating Procedures (SOPs).
• Conduct daily pre-opening checks of the assigned ride or attraction and immediately report any defects, damage, or safety concerns.
• Ensure that guests meet all ride requirements, including height, weight, age, health, and other applicable safety restrictions.
• Clearly explain ride rules and safety instructions to guests before allowing them to use the attraction.
• Ensure guests are positioned correctly and safely before starting or allowing access to the ride.
• Control guest entry, exit, and queue areas to maintain an organized and safe flow of visitors.
• Monitor the attraction continuously while it is operating and remain alert to unsafe behavior or potential hazards.
• Stop the operation of the ride immediately if an unsafe condition, equipment problem, or emergency situation occurs.
• Follow emergency procedures and immediately inform the Operations Supervisor, Floor Manager, Safety Team, or Lifeguard Team when required.
• Prevent guests from entering restricted or unauthorized areas.
• Maintain cleanliness and order around the assigned ride and operating area.
• Ensure safety signs, barriers, equipment, and operational areas remain properly positioned.
• Provide professional and friendly customer service and assist guests with general questions regarding the attraction.
• Handle guest concerns professionally and refer complaints or issues to the appropriate supervisor when necessary.
• Report incidents, injuries, equipment problems, or unusual situations immediately.
• Complete ride inspection sheets, checklists, incident reports, and other required operational documentation accurately.
• Attend safety briefings, operational meetings, training sessions, and emergency drills as required.
• Work closely with lifeguards, safety personnel, maintenance staff, and other Operations team members.
• Follow company policies regarding attendance, uniform, grooming, conduct, and customer service.
• Perform any additional operational duties assigned by the Operations Supervisor, Floor Manager, or Management.

Safety Responsibilities

Safety is the primary responsibility of every Ride Operator. The employee must:

• Follow all ride-specific SOPs without exception.
• Never operate an attraction that appears unsafe or defective.
• Never leave an operating position unattended unless properly relieved by another authorized employee.
• Maintain full attention while operating or supervising an attraction.
• Immediately report unsafe behavior by guests or employees.
• Follow emergency shutdown and evacuation procedures when required.
• Use all required personal protective and safety equipment.
• Cooperate fully with incident investigations and safety inspections.

Failure to follow safety procedures may result in disciplinary action in accordance with company policy.

Qualifications & Requirements

• High school education or equivalent preferred.
• Previous experience in a water park, amusement park, leisure facility, hospitality, or customer service environment is an advantage.
• Ability to understand and follow safety procedures and operational instructions.
• Good communication and customer service skills.
• Ability to remain alert and focused for extended periods.
• Ability to work responsibly with minimal supervision.
• Physically fit and able to stand and work outdoors for extended periods.
• Comfortable working in hot, wet, and outdoor environments.
• Ability to work weekends, public holidays, evenings, and flexible shifts according to operational requirements.
• Basic English communication skills required; additional languages are an advantage.

Skills & Competencies

• Strong safety awareness
• Attention to detail
• Responsibility and reliability
• Customer service skills
• Communication skills
• Teamwork
• Situational awareness
• Ability to remain calm during emergencies
• Ability to follow instructions and procedures
• Professional attitude and appearance

Performance Expectations

The Ride Operator is expected to maintain:

• Full compliance with ride safety procedures and SOPs.
• Accurate completion of operational and safety checklists.
• Professional behavior toward guests and colleagues.
• Consistent attendance and punctuality.
• Immediate reporting of safety hazards and operational concerns.
• Proper supervision of assigned attractions throughout the shift.

Pay: AED1,000.00 - AED2,000.00 per month

Work Location: In person