Rider Cluster Manager

1. Work closely with all the functions to achieve overall business goals
2. Ensuring that every individual store team focus on rider Safety, Quality, behavior control, and
   ensuring traffic rules are followed by them.
3. Work to ensure that we are delivering an excellent customer experience and address escalated
   customer concerns as necessary
4. Monitor real time service levels and schedule adherence, and minimize leakages such as RTO.
5. Perform ad-hoc analysis and reports based on business needs.
6. Deep Dive and Analytical, Insist on high standards.
7. Lead/manage the team-ensure the KRAs of the team members are met and assist/train then in
   achieving the same
8. Making plans on fleet logins and requirements based on projected orders and ensuring zero order
   loss at any operational hours.
9. Working on overall Cost Per Order(CPO) of the store and making plans on how to reduce them and
   to execute them.
10. One must be able to handle a fleet of 500-600 of the last mile fleet and should be good at
    grievance handling.
11. Work closely with the payout team , have an understanding of it and resolve it on real time if any.
12. Work closely with ground team and ensure to minimize attrition numbers below 6%.
13. Working on OPH(order per hour), EPH(Earning per hour) to increase riders efficiency .

Skills Required: 1. Experience : 4-6 years (preferably in operations, especially last mile hyperlocal operations)
2. Ownership: Setting up a new business requires taking very high ownership and hard work
3. Comfortable with change: Open to trying new things. Enjoy ambiguity and uncertainty, a core multi-
tasker at heart
4. Communication: Comfortable in communicating with internal and external stakeholders
5. Hands-on Attitude: You should be someone ready to roll up your sleeves and get the hands dirty
6. Problem-solving: Dissecting the problem and solving the parts
7. Data Analytics: Should be good at making sense out of numbers. Moderate excel/google sheets
skills required