Rider Service Executive

WHAT YOU WILL OWN:

●       Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience

●       Develop excellent product knowledge to enhance riders’ experience and support

●       Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues

●       Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders

●       Able to multitask working on various channels

●       Handle complaints, provide appropriate solutions and alternatives within the allocated time

●       Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders

●       Grow as part of Live Operations in line with our foodpanda values and COE principles

●       Ability to work on personal and team goals as part of a dynamic team in a fast paced environment

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

●         Candidates have at least an SPM or Diploma certificate

●         Preferably with at least 1 - 2 years of working experience in customer service field

●         Fresh graduates are welcome to apply

●         Basic English communication skills

●         Well versed in local language

●         Typing speed of at least 35 wpm with 95% accuracy

●         Ability to maintain composure in a multitasking, high energy environment

●         Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)

●         Preferably with strong computer navigation skills

●         Familiarity with Google Suite