Risk Analyst

• Integrated payments processing is a core component of Boulevard’s industry-leading business management platform
• Processing over $3B annually and growing fast, we have ambitious goals for our payments business and are looking for a Risk Analyst to help review and approve merchant applications, monitor customer transactions for potential risk, and handle payments-related customer escalations
• The Risk Analyst II conducts the reviews of new merchants as they are onboarded to ensure compliance with our internal policies, our processors guidelines, card brand rules as well as federal regulations
• They also make recommendations for enhancements that will streamline the underwriting process and improve the merchant experience
• Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules
• Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards
• Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed
• Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits
• Manage inquiries and requests from customers, partners, and internal teams
• Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters

Benefits

• Flexible Vacation & PTO
• 401k Match
• $250 upon signing and $75 monthly for your home workspace
• Premier Health Benefits - 100% coverage plan options from Blue Shield of CA, Beam, and VSP
• Quarterly Bonus - Get rewarded when we reach our revenue targets
• Boulevard Bucks - Get $200 to experience a Boulevard partner or self-care provider every quarter
• Fully Remote- Ability to read and understand credit card processing statements
• Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
• High School Diploma minimum, Bachelor’s degree preferred
• Strong analytical skills, attention to detail, and research capabilities
• Autonomous work ethic, comfortable in a digitally connected environment
• Comfortable reaching out to customers directly via email or phone calls to review merchant application details
• Familiarity with merchant processing platforms and applications
• Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
• Awareness of PCI compliance
• Experience with SQL, Tableau or Sigma is a plus
• Able to research and make decisions on complex merchant-related issues then relay findings
• 3-7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management