Risk Analyst

Job Title: Risk Analyst - 1 (Contact Center)

Pay range: $30 -31.77/hr.

Duration: 12 months

Location: Atlanta, GA

Hybrid

Education: A bachelor’s degree in finance, Accounting, Criminal Justice, or Risk Management is highly preferred.

Certified Fraud Examiner (CFE) certification is a plus.

Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies.

Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends.

High-Stakes De-escalation: Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences.

Strategic Documentation: Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs).

Continuous Improvement: Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools.

2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech.

Strong commitment to customer service and customer empathy.

Demonstrated efficiency and a strong work ethic when handling inbound phone queues.

Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics.

Exceptional analytical and critical thinking abilities, with a keen eye for detail.

Strong organizational skills, capable of managing multiple tasks simultaneously.

High integrity and ethical standards in all work performance.

Effective collaboration and teamwork skills.

Eagerness to learn and adapt to new technologies and processes.

Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time.

Proficiency with G-Suite and other relevant software applications-Experience with Salesforce, LexisNexis, or specialized Fraud platforms.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.