Risk And Compliance Analyst

About the Role

As a Risk and Compliance Specialist I on the Identity Team, you will be responsible for evaluating, verifying, and authenticating earner (driver and courier) identity and work authorization documents.

In this role, you will analyze government-issued documents, ensure compliance with regulatory requirements and company policies, identify potential fraud, and make independent compliance decisions. The role requires balancing platform safety with a seamless user experience.

Key Responsibilities

Document & Compliance Verification

• Review and verify identity and work authorization documents against regulatory requirements and compliance policies.
• Use authorized government verification portals and internal systems to validate documentation.
• Ensure all required documents meet applicable compliance standards.

Eligibility & Constraint Validation

• Evaluate applicant eligibility based on defined policies and requirements.
• Monitor document expiration dates and conditional work eligibility rules.
• Ensure continuous compliance for earners on the platform.

Fraud Detection & Identity Integrity

• Identify potential document tampering, impersonation, synthetic identities, and account-sharing activities.
• Cross-check photographic, biometric, and system metadata to detect discrepancies and potential fraud.
• Escalate suspicious or high-risk cases as per established procedures.

Independent Decision-Making

• Make clear, policy-based decisions, including:

• Approve

• Reject

• Request Additional Information

• Escalate

• Work efficiently in a fast-paced, target-driven queue environment.

• Maintain high standards of quality and accuracy.

Audit & Data Integrity

• Maintain accurate compliance logs, verification records, and digital audit trails.
• Ensure proper handling of data in accordance with legal and data retention requirements.

Process Improvement

• Identify operational edge cases, recurring fraud trends, and workflow bottlenecks.
• Provide recommendations to improve identity verification processes and tools.

Basic Qualifications

• Strong attention to detail with high visual and analytical accuracy.
• Ability to examine complex documentation and identify subtle discrepancies.
• Strong problem-solving and independent decision-making skills.
• Ability to interpret complex regulatory guidelines and operational policies.
• Excellent written communication skills.
• Ability to manage high-volume operational queues and multitask effectively.
• Proven ability to meet daily and monthly productivity, quality, and accuracy targets.
• Willingness to work flexible schedules, including rotating day/night shifts and weekends.

Preferred Qualifications

• Bachelor's degree in any discipline preferred.

• Prior experience in:

• Identity Verification (IDV)

• Know Your Customer (KYC)

• Document Authentication

• Risk and Fraud Operations

• Regulatory Compliance

• Familiarity with digital verification tools, identity validation technologies, and government verification portals.

• Experience handling high-volume operational queues.

• Experience working across different regional or international markets.

• Understanding of cultural differences across countries and markets.

• Previous experience in customer-centric industries is preferred.

About the Team

The Identity Team focuses on prioritizing safety and growth at a global scale by building and optimizing efficient identity verification processes. The team works to identify potentially risky actors while minimizing unnecessary friction for safe and compliant earners.

Key Skills: KYC, IDV, Identity Verification, Document Verification, Fraud Detection, Risk Operations, Compliance, Document Authentication, Data Integrity, Regulatory Compliance, Attention to Detail, Analytical Skills, Written Communication.