Risk & Payments Agent

Contract: Full-time, Permanent

Work mode: On-site, Monday to Sunday. (5 day shifts) 08:00 - 16:00, 16:-00 - 00:00, 00:00 – 08:00

Salary: €1,750 + extra 20 euros per night shifts (average 5 per month) - Quarterly Bonus after probation period: up to €400 / 3 months

Location: Limassol, Cyprus.

Since 2012, our client has been an industry-leading provider of high-quality turnkey solutions gaming platforms that can be fully tailored to fit all our customers’ needs. They offer full turnkey solutions for casinos and sports for the online gaming industry, including Operations, CRM, Gambling licenses, Platform, Player Management, Payment Processing, and Customer Care services, to help maximize the success of their clients’ turnkey solutions brands. They strive to provide only the highest quality cutting-edge gaming platform, with the know-how and full customer support service for online casino and sportsbook operators searching for a one-stop business solution. They already have more than 80 well-established partners in the casino vertical. Licensed out of the U.K. and Malta with offices in Cyprus and Israel, they continue their rapid global growth.

Responsibilities:

• Process account opening for the registered clients in accordance with KYC procedure.
• Amend existing client accounts (i.e. valid documents, updated information).
• Monitoring customer accounts to detect fraudulent patterns;
• Communicate with banks and payment providers
• Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
• Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit;
• Reviewing and processing all withdrawal requests;
• Contributing and ensuring compliance;
• Resolving customer queries;
• Interacting with other departments as necessary to meet client’s needs;
• Maintaining professionalism in all instances.
• Liaise with management for any queried issues.

Requirements:

• Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
• Experience is preferred but not mandatory;
• Excellent command of the English language;
• Attention to detail and quality of work;
• Computer literate and proficient user of Excel;

Benefits:

• Career development
• 21 days Paid Annual Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary voucher on Birthdays and additional occasions
• Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
• Referral Bonus
• Paid Training
• Unlimited daily snacks and beverages
• Supportive and positive working environment