Risk & Support Director

Position Objective

Serve as the Risk leader for Marketplace Mexico, bringing deep local market expertise to identify and anticipate risks, fraud trends, and ecosystem-specific needs. Act as the bridge between Mexico and the Global Risk organization, ensuring local needs are reflected in global strategies and roadmaps, while driving the successful implementation of global Risk initiatives in the market.

Key Responsibilities

• Serve as the Risk subject matter expert for Marketplace Mexico, with a strong understanding of local fraud, abuse, seller risk, compliance, and Trust & Safety trends.
• Identify current and emerging risks, as well as market-specific opportunities and needs.
• Represent Mexico’s needs with global Risk, Product, and Operations teams, influencing roadmap and capability prioritization.
• Drive the local implementation and adoption of global Risk strategies, policies, tools, and capabilities.
• Establish effective two-way communication and ways of working between Mexico and global teams, ensuring visibility into priorities, plans, timelines, and business impact.
• Monitor Risk performance and business outcomes from rules, tools, and initiatives implemented in the market.
• Build strong relationships across Business, Operations, Product, Compliance, and Risk, leading cross-functional initiatives and influencing without direct authority.

Profile

• Strong experience in Marketplace, eCommerce, Risk, Fraud, Trust & Safety, Seller Risk/Integrity, or Compliance.
• Deep understanding of the Mexico/LATAM ecosystem, including fraud trends, seller behaviors, regulatory requirements, and local risks.
• Ability to combine strategic thinking with hands-on execution.
• Experience working in global/matrix organizations and influencing without direct authority.
• Strong executive communication and stakeholder management skills.
• Ability to translate business needs into requirements, priorities, and roadmaps.
• Proven experience leading cross-functional programs.
• Advanced English.

Walmart de México y Centroamérica

“En Walmart de México y Centroamérica estamos comprometidos con una cultura de pertenencia, por lo que buscamos incorporar el mejor talento basándonos en competencias, habilidades y potencial; no discriminamos por ningún motivo, incluyendo género, edad, origen étnico, apariencia física, estado civil, condiciones de salud por VIH o cualquier enfermedad, situación socioeconómica, discapacidad, orientación sexual, identidad o expresión de género por ello durante el proceso de atracción y selección no solicitaremos información personal, fotografías o análisis clínicos de ningún tipo. Los datos personales del candidato o candidata no son relevantes durante el proceso de entrevista ni para la selección final. En Walmart de México y Centroamérica nos comprometemos con nuestros asociados para que encuentren día a día en el trabajo un ambiente de respeto, libre de discriminación y acoso sexual.”