Risk Management and Quality Analyst/Coordinator (32054)

Specialty Alliance is seeking an experienced Risk Management Quality Analyst

Duties of this position include, but are not limited to, the following:

Company Conformance Statements

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

The Risk Management Quality Coordinator supports the organization’s risk management and patient safety program by monitoring safety events, assisting with incident investigations, analyzing trends, and helping coordinate corrective actions. This role provides support to clinical practices and corporate teams to promote a culture of safety, strengthen event reporting, and improve processes that reduce harm and liability exposure.

Responsibilities/Duties/Functions/Tasks :

• Monitor and review patient safety events, incident reports, and near misses; identify trends and escalate potential risks to VP of Risk Management and Patient Safety.
• Perform preliminary data analysis on safety and risk metrics using reporting tools; assist in developing dashboards and routine reports.
• Participate in incident investigations by collecting data, interviewing staff (as appropriate), and preparing concise summaries of findings.
• Support and contribute to root cause analyses (RCA) and other risk assessments; help track corrective and preventive action plans.
• Collaborate with clinical practices, corporate departments, and operational teams to ensure timely follow-up and closure of reported events.
• Assist in evaluating patient complaints, grievances, and claims data to identify recurring issues and opportunities for improvement.
• Maintain and ensure accuracy of risk management databases and incident reporting systems; uphold confidentiality and data integrity standards.
• Contribute to compliance readiness by organizing documentation and supporting audits related to regulatory and accreditation requirements.
• Prepare reports, presentations, and summaries of patient safety performance for internal stakeholders.
• Participate in interdisciplinary and committee meetings, document discussions, and track action items to completion.
• Support implementation of patient safety initiatives and quality improvement projects across departments.
• Assist in reviewing and updating policies, procedures, and educational materials related to risk management and patient safety.
• Provide input into staff education efforts by helping develop training materials and reinforcing event reporting processes.
• Reach out to and communicate with patients and/or families to gather additional information regarding reported incidents, address concerns, and support service recovery efforts in a professional and empathetic manner.

Qualifications Education: Bachelor of Science in Nursing (BSN) required.

Experience:

• 3–5 years of clinical nursing experience preferred (e.g., acute care, inpatient, or ambulatory settings).
• Experience in healthcare risk management, patient safety, or quality improvement required (e.g., incident review, audits, safety programs, or performance improvement initiatives).
• Strong knowledge of patient safety principles, risk management practices, and quality improvement methodologies
• Customer service or patient relations experience is strongly preferred, including experience handling complaints, service recovery, or difficult conversations with patients and families.

Performance Requirements:

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multitask and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment: This job operates in professional office environments.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to twenty-five pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications Qualifications Experience:

• Clinical research experience a plus.
• High school diploma or equivalent. Some college preferred.
• Minimum of two (two) years of experience in medical office or clinical research experience

Other Requirements: Occasional travel to other sites

Performance Requirements:

• Knowledge of grammar, spelling, and punctuation.
• Knowledge of purchasing, budgeting, and inventory control.
• Skill in taking and transcribing dictation and operating office equipment.
• Skill in answering the phone and responding to questions.
• Skill in time management, prioritization, and multitasking.
• Skill in writing and communicating effectively.
• Ability to work under pressure, communicate and present information.
• Ability to read, interpret, and apply clinic policies and procedures.
• Ability to identify problems, recommend solutions, organize and analyze information.
• Ability to multi-task, establish priorities, and coordinate work activities.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran