Risk Management Assistant

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City of Harlingen, TX

Risk Management Assistant

City Hall

Language

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Department

Human Resources/Risk Management

Location

City Hall

Position Type

FT Employee

Salary

From $15.78 an hour

Requisition

102026-HR/Risk

Open Date

10/06/2026

Close Date

09/30/2027

Description

DISTINGUISHING FEATURES OF THE CLASS

The Risk Management Assistant performs professional and technical duties associated with various functions in the Risk Management Department. Incumbent will assist with the day-to-day operations of the Risk Management Department. Functions include but are not limited to records management, drug testing, benefit programs and workers compensation. Employees in this classification exercise judgment in accordance with regulations and established policies and typically establish priorities for their own workload. Incumbents work under the general supervision of the Risk and Benefits Manager and/or the Human Resources Director who evaluates performance based on results achieved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Risk Management

• Acts as first point of contact and receptionist to the Human Resources Department.
• Answers telephone and directs the caller to the appropriate HR staff. Takes messages accordingly.
• Provides administrative support to the Risk and Benefits Manager and HR Director.
• Conducts research and prepares reports at the request of the Risk and Benefits Manager and/or HR Director.
• Advises employees, retirees, and dependents regarding City-provided benefit programs.
• Reviews accident and injury reports for completeness and accuracy.
• Processing of claims related to Workers’ Compensation, guides employees through the process, communicates with medical providers and department heads on employees’ progress.
• Conducts and maintains motor vehicle record checks, tracks and updates information accordingly.
• Assists with tracking all employee leave.
• Assists with Risk Management programs and maintains records accordingly.
• Performs benefits administration; communicates benefits information to employees.
• Assists with special events and activities such as open enrollment process and other annual employee engagement activities.
• Observes safety regulations and communicates potential safety hazards.
• Maintains records and filing systems, sorts, and files documents.
• Answers and responds to employee inquiries and complaints.
• Performs routine research tasks.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work. processes, and work cooperatively and jointly to provide quality seamless customer service.
• Maintain regular and prompt attendance; physically present to work.
• Performs after work hours as required (nights and weekends).
• Performs other duties as assigned.

Additional Requirements:

• Some positions will require the performance of other essential and marginal functions depending upon assignment.

SUPERVISION RECEIVED & EXERCISED

• General supervision is received from the Risk and Benefits Manager and/or HR Director.
• This position has no supervisory responsibilities.

QUALIFICATION GUIDELINES

Knowledge of:

• Modern office practice and procedures.
• Manual and computerized record maintenance procedures and clerical processes.

Ability to:

• Communicate with customers, clients, or the public in person or by telephone.
• Work under pressure to meet tight schedules and deadlines, and handles significant problems and tasks, which come up simultaneously or unexpectedly.
• Comprehend and make inferences from material written in the English language.
• Exercise sound judgment and establish priorities for own workload.
• Understand and follow complex instructions written or spoken in the English language.
• Learn job-related material primarily through oral instruction and
• observation. This learning takes place mainly in an on-the-job training setting.
• Compose written documents with clearly organized thoughts and proper sentence construction, punctuation, and grammar.
• Perform arithmetic such as addition, subtraction, multiplication, division and statistics.
• Work cooperatively with others.
• Work safely without presenting a direct threat to self or others.

Education & Experience:

• One-year certificate from a college or technical school; or two years related experience and or/training; or equivalent combination of education and experience.

Licenses, Certificates & Registrations:

• None

PHYSICAL REQUIREMENTS

The employee is regularly required to sit and use hands and fingers. The employee is occasionally required to reach above shoulders with hands and arms, and crouch such as to retrieve files from file cabinets. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORKING CONDITIONS

The noise level in the work environment is usually loud.

SAFETY SENSITIVITY

This position is not classified as a safety-sensitive position.

Skills

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