Risk Manager

Risk Manager

JOB SUMMARY

Implements and enhances the institution-wide coordinated Risk Management Program to reflect current trends in healthcare. Interfaces with clinical departments to ensure identification and investigation of potential or actual areas of risk/exposure. Assures compliance with all current regulatory activities including, but not limited to, Joint Commission, NYSDOH, NYCDOH, OPMC and the FDA. Actively engaged in the day-to-day management of RL Datix system, encompassing Risk, Feedback, Peer Review and Mobile modules. Involved in handling of complaints and grievances. Prepares reports on a wide variety of subjects, as needed, at both departmental and hospital level regarding RM activities. Participation in the development of Patient Safety/Just Culture initiatives. Authorized agent to accept service of legal papers on behalf of the hospital and its employees.

REQUIRED LEADERSHIP COMPETENCIES

1. Communication: Strong written and verbal skills are demonstrated in reports, correspondence and presentations. Ensures staff is kept informed of health systems and departmental priorities. Communicates vision statement and organizational goals and demonstrates commitment toward their achievement.

2. Professional Development: Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise.

3. Staff Development: Ensures staff receive mandated in-servicing in Safety, Quality Improvement, Risk Management, Customer Service, Infection Control and any other in-service that may apply.

4. Problem Solving: Recommendations and decision making reflect strong analytical skills and focus on quality, cost containment, and impact of change on other departments.

5. Customer Service Management: Incorporates the health systems Customer Service and Organizational Goals in developing and/or revising departmental policies and systems. Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, peers in customer service leadership.

6. Project Management: Participates in multidisciplinary task forces, committees and projects, demonstrating team spirit and ability to work with different internal customers. When leading a project team demonstrates the ability to bring together different views and skills toward timely and effective completion of project objectives.

RESPONSIBILITIES

1. Implements and enhances the institution-wide coordinated Risk Management program to reflect current trends and practices. *

2. Ensures the institution is in compliance with all aspects of the NYSDOH incident reporting system (NYPORTS).

3. Works with others to ensure compliance with regulations/standards put forward by Joint Commission, NYS Department of Health, NYC Department of Health and the FDA, among other regulatory bodies, overseeing patient care and patient environment.

4. Actively participates in all phases of implementation of RL Datix. Once project is live, assumes day to day responsibility for monitoring and troubleshooting project. *

5. Works with Risk/Safety Data Analyst to create service and site-specific reports needed for various QI needs/projects.

6. Assists as needed in the management of complaints and grievances, working with the Patient Representative. *

7. Reviews cases referred by various departments/practitioners/Vice President for reportability within the regulatory realm and for liability issues. Makes necessary reports in a timely fashion. *

8. Participates in assigned departmental QI/Peer Review activities/meetings.

9. Works to ensure hospital is prepared for unannounced surveys and assisting as needed during the survey process. *

10. Develops, coordinates and presents training programs in Risk Management for all levels of staff to increase awareness of Risk Management issues and help minimize liability.

11. Works with Quality Improvement to review new regulations and distributes information as appropriate to involved staff.

12. Helps maintain established departmental policies and procedures, objectives, quality improvement program, safety, environmental and infection control standards.

* Indicates an Essential Job Function.

OTHER JOB DUTIES

Participates in assessing the safety of the physical plant and property.

Performs other related duties as required.

BASIC COMPETENCIES

Education

Bachelor of Science and current RN, PA, or MD, NYS licensure plus 4 years of clinical experience (preferably in a high risk/acute care area).

— OR —

Graduation from an Accredited School of Nursing and current RN NYS licensure plus 5 years of clinical experience (preferably in a high risk/acute care area).

Experience

3–5 years Risk Management experience in addition to the above.

Skills

Good computer skills.

Good organizational skills.

Good oral and written communication skills.

Good interpersonal skills.

Speaks, reads and writes English to the extent required by the position.

JOB SETTING/PHYSICAL DEMANDS

Office setting; contact with staff, regulatory agencies and other outside organizations.

Somewhat sedentary with occasional stretching, bending, stooping, crouching.

Mobility required.

Job Type: Full-time

Pay: $125,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• clinical: 4 years (Preferred)
• Risk management: 3 years (Required)

License/Certification:

• NYS Licensure as a RN (Required)

Work Location: In person