Risk Operations Specialist

About Gate

Founded in 2013, Gate is one of the world's earliest and most trusted cryptocurrency exchanges, serving over 53 million users globally. Ranked among the top three exchanges worldwide, Gate supports spot, futures, and margin trading alongside wealth management products across 4,600+ cryptocurrencies. With thousands of employees across key global markets — most working fully remotely — Gate is building the financial infrastructure of the next era of the internet. We hire people who move fast, think independently, and want real ownership of their work.

Responsibilities

• Investigate and handle various platform risk cases, including account takeover, fraud, phishing, abnormal transactions, account security issues, arbitrage abuse, and attacks from malicious or gray-market actors.
• Accurately identify risky behavior, develop appropriate handling plans, and reduce losses for users and the platform.
• Participate deeply in risk operations across account security, abnormal deposit and withdrawal reviews, transaction risk control, and related business scenarios.
• Conduct case investigations and risk assessments based on user behavior, transaction flows, account relationships, device/IP information, fund flows, and other relevant signals.
• Continuously identify potential risk patterns, malicious tactics, and abnormal business flows, and build risk features, risk labels, case libraries, and handling strategies.
• Prepare investigation reports for identified risk cases, including risk analysis, conclusions, handling recommendations, and post-incident review materials.
• Drive optimization of risk rules, strategies, and operational processes based on case findings.
• Draft, update, and deliver training on risk operations SOPs, including investigation workflows, risk identification standards, handling guidelines, escalation mechanisms, and review criteria.
• Improve the team’s overall handling efficiency, consistency, and operational quality.
• Monitor risk trends and business anomalies through real-time monitoring, dashboards, and abnormal metric analysis.
• Work with product, strategy, model, data, customer support, compliance, legal, and other teams to close the risk management loop.
• Regularly review high-risk cases and typical risk incidents, summarizing risk profiles, attack paths, handling experience, and prevention measures.
• Continuously improve the risk operations framework and risk response capabilities.

Requirements

• Bachelor’s degree or above.
• 3-5 years of experience in risk operations, account security risk control, risk investigation, or related roles.
• Familiarity with case investigation methodologies, with the ability to independently analyze risk leads, collect evidence, investigate account relationships, reconstruct transaction flows, determine risk levels, and provide handling recommendations.
• Experience in account security, platform abuse prevention, malicious actor management, or gray-market risk control.
• Strong risk discovery capability, with the ability to identify potential risks from user behavior, transaction data, device/IP signals, account relationships, fund flows, user reports, complaints, and business anomalies.
• Experience writing SOPs, optimizing processes, and delivering training, with the ability to standardize complex risk scenarios and drive team execution.
• Good data analysis skills, with proficiency in Excel, Google Sheets, or similar tools.
• SQL, BI tools, Python, or other data analysis skills are a plus.
• Strong logical thinking, written communication, and investigation report writing skills.
• Ability to clearly articulate risk assessment rationale and handling conclusions.
• Strong communication and collaboration skills, with the ability to work effectively with strategy, product, data, customer support, compliance, technical, and other teams to resolve risk issues end to end.
• Strong sensitivity to account security, malicious activity, gray-market behavior, and transaction risk.
• High sense of responsibility, strong resilience under pressure, and ability to adapt to a fast-paced business environment.
• Willingness to work night shifts or rotating shifts is preferred.