River Cruises Charters associate

Company Description

Globus Travel Services, based in Switzerland, supports the Globus family of brands with essential administrative, operational, and other support services. These efforts ensure global operations run smoothly behind the scenes. The Globus family includes premium guided tours, affordable travel experiences with Cosmos, river cruises with Avalon Waterways, and independent travel planning with Globus. We are driven by passion and uphold values of accountability, courage, collaboration, integrity, and service.

Role Description

This is a full time , on-site role located in Lugano for River Cruises Charter Associate . This role supports the Globus family of brands in designing and adapting cruise itineraries, land programs and on-board services to deliver custom-tailored experiences for incentive clients and travel agencies.

Responsibilities

• Project owner of developing customized cruises and special events starting from their planning in terms of nautical schedule, land and on-board services to their production, delivery and follow-up.
• Coordination with the final clients and/or the markets in order to develop and deliver a product in line with their needs and objectives
• Manage communication and relationship with external suppliers, internal departments, Overseas Offices, Cruise Directors and Charters’ Clients.
• Service procurement and ad-hoc negotiations, finalizing contracts and agreements
• Support and manage key tasks and processes (i.e. Data management, pricing, reporting)

Requirements

• Excellent knowledge of the English language and capable to engage in conversations with high-end customers
• Proficiency in IT tools and good knowledge of Microsoft Office programs and SMS
• Good negotiations skills
• Innovative mindset: creative, open-minded and able to think outside the box
• Proactive attitude with strong initiative
• Strong organizational and administrative skills
• Sense of ownership and responsibility
• Result oriented : accurate and accountable, strong work ethic; self-directed and resourceful
• Strong communication skills
• Customer orientation
• Strong team player with the ability to collaborate effectively across departments
• Critical thinking and problem-solving skills