RM10K Mandarin Speaker Account Manager at IT solution (AI)

Company: Wise Ai

Brand Nature: Artificial Intelligence (AI) & Software Solutions

Job Title: Account Manager

Location: Petaling Jaya, Selangor

Key Responsibilities:

Summary:

We are seeking a dedicated and results-driven Account Manager to manage and grow relationships with existing strategic clients. This role is responsible for ensuring client satisfaction, driving account retention, and identifying opportunities to expand business through upselling and cross-selling solutions.The ideal candidate is client-focused, proactive, and experienced in software solution sales, with the ability to build long-term partnerships and contribute to overall business growth.

Key Responsibilities:

1. Client Relationship Management

• Build and maintain strong, long-term relationships with existing clients
• Serve as the primary point of contact for client inquiries and support
• Understand client needs and provide appropriate solutions
• Ensure high levels of client satisfaction and engagement

2. Account Growth & Revenue Expansion

• Identify upselling and cross-selling opportunities within existing accounts
• Support recurring sales and account renewal targets
• Negotiate contract renewals, pricing, and service agreements
• Drive account retention and revenue growth

3. Client Support & Coordination

• Collaborate with internal teams including Sales, Product, Technical Support, and Marketing
• Ensure smooth delivery of solutions, implementation, and support
• Coordinate solution design, installation, training, and ongoing service support
• Address client concerns and resolve issues in a timely and professional manner

4. Account Monitoring & Reporting

• Monitor account performance and client satisfaction levels
• Prepare regular reports on account status, renewals, and client feedback
• Provide insights and recommendations to improve client experience and retention
• Track and manage multiple accounts and projects simultaneously

Knowledge and Skill Requirements:

To be successful in this role, candidates must demonstrate the following core competencies:

1. Educational & Professional Background

Bachelor’s Degree in Business, Engineering, IT, or related field preferred

Minimum 3 years of experience in software solution sales or account management

Proven track record in achieving recurring sales or account growth targets

2. Technical & Industry Knowledge

Experience in software solutions, SaaS, or technology-related sales

Knowledge of cloud platforms, AI solutions, computer vision, or eKYC technologies is an added advantage

Understanding of solution implementation and technical service delivery processes

3. Core Competencies

Excellent communication and presentation skills

Strong relationship-building and client management skills

Strong analytical and problem-solving abilities

Customer-centric mindset with focus on client satisfaction

Ability to manage multiple accounts and priorities effectively

Proactive, self-motivated, and results-oriented

Ability to work collaboratively in a dynamic environment

4. Language Requirement

Proficient in English (written and spoken)

Additional languages are an added advantage

Work Schedule:

• Monday to Friday
• 9:00 AM – 6:00 PM (Malaysia Time)

Benefit:

• EPF + SOCSO
• Annual Leave + Medical Leave