RMA ASSISTANT

RMA Assistant

Department: RMA (Return Merchandise Authorization)

Reports to: Manager of Service

The RMA Assistant is responsible for processing service tickets and maintaining all service records, tracking defective equipment to manufacturers, and maintaining an accurate inventory count within the department.

Responsibilities:

• Daily processing of service tickets
• Initiate and track returns of defective equipment to manufacturers.
  • Documentation of all paperwork/data entry for all related transactions
• Record and update database for all service records
• Match service call sheet to repaired equipment for billing
• Maintain accurate inventory count within the department
• Reconciliation between transfer sheets, database, and physical equipment
• Other duties as assigned by management

Work Environment

• Office-based position with regular interaction across purchasing, service, and warehouse departments.
• Primarily sedentary, with approximately 70% of job duties performed at a computer workstation.
• Ability to lift 25 pounds regularly
• Fast-paced and deadline-driven environment requiring accuracy and focus.
• Occasional extended hours may be necessary during month-end close or audits.

**Note:** The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Qualifications:

• Strong attention to detail and organizational skills, ensuring accuracy and efficiency.
• High School Diploma or GED Equivalent
• Requires strong data entry skills using the company’s proprietary software
• Proficient understanding and application of Windows and Microsoft Office software products.
• Basic knowledge and understanding of computer, hardware/software terms
• Excellent verbal and written communication skills.
• Strong interpersonal skills
• Strong customer relations and problem-solving skills
• Ability to work well in a team environment and independently.
• Regular attendance is required
• Willing to help in any area assistance is needed