RMA Coordinator

Responsibilities

Job Summary

• This position is mainly responsible for handling the day-to-day RMA receiving activities.

Essential Duties and Responsibilities

• Handle the day-to-day RMA Receiving activities

• Maintain daily productivity/workflow reports

• Work with customer and vendors regarding returns or DOA’s / warranty exchanges

• Collaborate with vendors/manufactures to obtain Return Merchandise Authorizations

• Negotiate with vendor/manufactures on call tags and waiving restocking fees

• Resolve difficult issues related to miss/lost/damage with our vendors/manufactures

• Responsible for scanning all return merchandise authorization documents to the company server

• Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders

• Maintain, review and update process documentation on a regular basis; Creating new documents as required

• Collaborate with various internal departments and offices on RMA returns and credits

Other duties assigned as needed

Skills and Abilities

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to exercise solid judgment with sound problem-solving and decision-making skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

Education and/or Experience

• Minimum High School Diploma or equivalent
• Minimum 1-2 years’ experience in logistics and/or customer service preferably in AV/Video Teleconferencing, Construction, Telecommunications or related field
• Experience operating in a multi-state and/or complex matrix business environment

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

Direct Reports

• This position does not have direct reports

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor