RMA Coordinator

Company Description Duracell Power Center, a Duracell Authorized Licensee, develops smart energy storage solutions that empower homeowners to self-power their homes with clean, affordable, and reliable energy. The team designs, refines, and manufactures advanced home battery and solar storage systems that benefit both customers and the environment. The flagship Duracell Power Center product is a flexible home battery and solar storage solution backed by one of the most trusted names in power. Featuring industry-leading Lithium Iron Phosphate batteries, these units are modular, easy to install, and compatible with both new and existing solar systems. Applicants will join a mission-driven organization focused on innovation, sustainability, and customer trust.

Position Summary

The Return Material Authorization (RMA) Coordinator is responsible for coordinating and tracking product returns, replacements, and related shipments between customers/installers, distributors, aggregators, manufacturers, and Duracell Power Center (DPC). This position ensures that inbound and outbound RMA activity is properly documented, shipments are completed on time, outstanding returns are followed up on, and applicable credits are accurately reconciled.

Key Responsibilities

Customer / Installer Shipments

• Initiate inbound and outbound RMA shipments with customers and installers.
• Provide ship-to information and shipping instructions to installers.
• Coordinate product pickup information with installers.
• Generate and send return shipping labels and related documentation.
• Communicate shipment status and next steps to installers as needed.

Return Management

• Manage product returns throughout the RMA process.
• Track expected returns and follow up on past-due or missing receipts.
• Work with Logistics department to manage return shipments (batteries, inverters)
• Coordinate return shipments directly with manufacturers.
• Maintain accurate records of returned products, shipment dates, tracking information, serial numbers, and RMA status.

Outbound Shipment Management

• Coordinate outbound replacement and RMA-related shipments.
• Notify the appropriate shipper (ABC/DPC) of shipment and pickup requirements.
• Monitor scheduled shipments and pickups to ensure completion.
• Follow up with shipping partners, installers, or internal teams when shipments or pickups are delayed or incomplete.
• Maintain tracking information and provide status updates as needed.

RMA Tracking & Reporting

• Monitor the aging of RMAs at each stage of the return and replacement process.
• Maintain accurate and current RMA tracking records.
• Identify aging, delayed, or unresolved RMAs and follow up with the responsible party.
• Prepare regular reports showing RMA status, aging, outstanding returns, shipments, and open items.
• Escalate significantly delayed or unresolved RMAs when appropriate.

Accounting & Credit Reconciliation

• Perform monthly reconciliation of RMA-related credits with Accounting.
• Track credits due from distributors and manufacturers.
• Confirm that expected credits have been received and properly applied.
• Research discrepancies between RMA records, returned products, and issued credits.
• Follow up with distributors and manufacturers regarding outstanding credits.
• Maintain supporting documentation for RMA transactions and credit reconciliation.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in RMA coordination, logistics, warranty administration, customer service, order management, or a related position preferred.
• Experience in solar, renewable energy, energy storage, electronics, manufacturing, or distribution is preferred.
• Experience coordinating shipments, returns, and RMAs with customers and vendors.
• Strong organizational and follow-up skills.
• Excellent attention to detail and recordkeeping abilities.
• Ability to manage multiple open RMAs and shipments simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Outlook, and related business systems.
• Experience working with ERP, CRM, inventory, or RMA tracking systems preferred.
• Ability to work effectively with installers, distributors, manufacturers, warehouse personnel, and Accounting.

Key Competencies

Organization • Follow-Through • Attention to Detail • Customer Service • Logistics Coordination • Problem Solving • Accountability • Communication • Cross-Functional Collaboration • Recordkeeping

Benefits

• Medical, dental, and vision
• 401(k)
• Paid Time Off (PTO)
• Paid company holidays

Salary range:

 $60,000 to $75,000  yearly based on experience.