RMS Assistant Regional Manager

Job Title: Assistant Regional Manager (with Dispatching Responsibilities)

Department: Operations

Reports To: Regional Manager

Job Type: Full-Time

Position Overview

The Assistant Regional Manager (ARM) supports the Regional Manager in the day-to-day operational oversight of an assigned region. This role focuses on execution, coordination, monitoring, and follow-through on regional operational tasks to ensure continuity of service, compliance, and performance standards. The ARM acts as an extension of the Regional Manager and may assume delegated responsibilities in the Regional Manager’s absence.

Key Responsibilities Operational Support & Oversight
Support the Regional Manager in daily operational activities across the assigned region
Assist with ensuring all routes, drivers, and vehicles are operational and properly assigned
Monitor daily scheduled vs. performed trips and escalate issues to the Regional Manager
Verify routes are started as scheduled and ensure service continuity
Assist with offsite visits, spot checks, and driver inspections as directed

Safety, Compliance & Risk Management
Assist the Regional Manager and Risk Manager with accident reporting, documentation, and follow-up
Support retrieval of video footage, incident reports, and required documentation

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Assist in monitoring the current camera systems as it relates to safety alerts and inbox items and clearing assigned issues in a timely manner
Review wheelchair securement photos and compliance documentation as assigned
Participate in audits, inspections, and compliance reviews as needed.
Assist with Drug & Alcohol Program compliance as delegated

Scheduling, Timekeeping & Payroll Support
Assist with maintaining driver schedules and balancing hours evenly
Verify previous day timecards are complete, accurate, and clocked out properly
Identify timecard discrepancies, missed punches, or unassigned time and notify the Regional Manager
Support overtime monitoring by identifying trends and contributing factors
Verify break times and commute time usage align with RMS policy
Confirm drivers assigned to routes are properly clocked in and out in ADP

Fleet & Asset Coordination
Assist with ensuring vehicles are returned to service promptly by coordinating with maintenance vendors
Support monitoring of van camera functionality, GPS data, and driver-to-vehicle assignments
Assist with fuel card administration under Regional Manager direction
Help track issued uniforms, phones, and equipment for regional staff

Employee Support & Administration
Assist with onboarding tasks as delegated (uniforms, system access, device setup)
Support employee file maintenance and documentation accuracy

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Participate in staff meetings, team check-ins, and morale-building activities
Serve as a point of contact for drivers, dispatchers, and schedulers when escalated

Communication & Customer Relations
Assist with responding to customer and agency inquiries and complaints within required timelines
Escalate unresolved or sensitive issues to the Regional Manager promptly
Support communication with Regional Commissions and internal RMS departments
Promote professionalism, responsiveness, and positive relationships within the region

Reporting & Documentation
Assist with preparation of mileage, hours, and operational performance reports
Help maintain organized and accurate shared-drive file structures
Ensure documentation is stored correctly and updated as required
Support KPI tracking and reporting efforts

Special Projects & Coverage
Support companywide or regional projects assigned by the Regional Manager or upper management
Serve as acting Regional Manager when delegated or during absences, within defined authority limits

Qualifications & Skills
Experience in transportation operations, dispatch, or management support preferred
Strong organizational and follow-through skills

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Ability to manage multiple priorities in a fast-paced environment
Effective communication and problem-solving skills
Proficiency with RMS systems including ADP (HRIS), current camera systems located in vans, current routing systems, and shared file platforms (or ability to learn quickly)

Performance Expectations
Demonstrates reliability, responsiveness, and attention to detail
Proactively identifies operational issues and escalates appropriately
Supports Regional Manager goals and reinforces RMS policies and standards
Maintains professionalism and accountability in all interactions