RN Telehealth Coordinator Patch Program

About The Job General Summary of Position Responsible and accountable for the provision of quality palliative care to patients enrolled in the palliative telehealth program including collaborating with the palliative care teams at each site and primary medical teams to facilitate care. Facilitates improving patient outcomes by assessing and triaging patient needs through telehealth platform and overseeing the care provided by palliative care teams. Manages operational aspects of technology platform marketing quality improvement data management and analysis related to outcomes and performance. Serves as a representative for the telehealth program at outreach events and other venues for promotion.

Primary Duties And Responsibilities

• Champions changes and acts as a liaison when implementing new programs to improve system processes and the quality of patient care.
• Contributes to the achievement of established department goals and objectives and adheres to department policies procedure quality standards and safety standards. Complies with governmental and accreditation regulations.
• Counsels associates effectively and collaborates with appropriate manager/director to utilize the disciplinary process.
• Demonstrates effectiveness in making independent decisions when necessary and in providing/obtaining assistance and consultation when appropriate.
• Ensures appropriate staffing and management of technology resources for the telehealth program.
• Investigates and follows through on customer complaints and incidents and appropriately communicates to management.
• Leads team collaboration efforts to serve and comprehensively manage the full circle of care for the Telehealth patient population.
• Monitors program to assure an environment that is conducive to the physical spiritual and emotional well being of the patient and to the development of staff.
• Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
• Provides input for evaluating palliative care clinicians at each site related to their role in the telehealth program.
• Provides input to budget preparation. Assists in monitoring budget compliance justifying any variances.

Minimal Qualifications Education

• Bachelor's degree Bachelor's Degree in Nursing required and
• Master's degree Master of Science in Nursing preferred

Experience

• 10+ years Related clinical experience in clinical setting caring for older adults required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure An active RN license in the District of Columbia or State of Maryland. Upon Hire required and
• Candidate must then secure licensing for both DC and/or Maryland within one month of hire within 30 Days required

Knowledge Skills and Abilities

• Management organization and leadership skills.
• Analytical skill/ability to interpret statistical and financial reports design control mechanisms and monitor program performance.
• Ability to direct coordinate and manage independent decisions consistent with policies/procedures/standards.
• Excellent communication skills.
• Ability to identify and resolve customer relation problems.
• Analytical ability to identify and resolve operational problems.
• Excellent verbal and written communication skills.
• Basic computer skills required Proficient in Microsoft Office products.

This position has a hiring range of USD $74,214.00 - USD $134,596.00 /Yr.