RO Technician

Location: -

Jogeshwari

Responsibilities: -

The servicing and maintenance of Water Purifiers (All brands)

He will be required to travel within a radius of 5-6 km and will be required to go to houses for servicing and ready to travel on foot/bike

The candidate will have to service purifiers and should carry a tool kit as well as spare parts

He will have to make calls to the customers for availability and should be dressed properly and well behaved

Should maintain 6 Calls / Visits Per Day Productivity, 85% Attendance per month, attend Customer Service Request/Complaint minimum 85%

to be completed by same day, Documentation of all activities on the field as per the company process

To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to company the same day.

Renew Annual Maintenance Contract from In-Warranty & In Contract customer 30 days prior to the end date of Warranty/ Contract.

Follow up with a customer who has not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback

in case AMC is not taken.

Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer

For spares requirement also, Technician has to raise Report to office in the evening and submit tool kit with spares and documents to office

including defective spares

Should be experienced in maintenance, repairs and installation of water purifier (all brands)

Qualification: -

Graduate/Diploma

Experience: -

1-3 Years