Road Assist Advisor

Your Schedule:

• 4 days on/4 days off, 7:00am-7:00pm OR 7:00pm-7:00am
• This schedule is eligible for a $4,200/annual shift differential (paid weekly)

Pay & Perks:

• $52k - $55k based on experience
• 120 hours of PTO on your very first day.
• Full benefits package: medical, dental, vision, company-paid disability and life insurance.
• 401(k) with match – invest in your future.

What You’ll Be Doing:

• Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
• Route drivers to trusted vendors or service centers using our extensive network and database.
• Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
• Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
• Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
• Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
• Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.

What You Bring:

We believe great people come from many backgrounds. If you're highly detail-oriented, provide exceptional customer service, work well as part of a team, and are eager to learn, we'll provide the on-the-job training you need to succeed.

• High school diploma required; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
• Experience in logistics, repair coordination, or dispatch preferred.
• Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
• Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
• Composed and clear communicator, even when everything’s on the line.
• "All In to Win" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.

EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.

Experience

Preferred

• 1 - 2 years: Transportation/Logistics
• 1 - 2 years: Dispatch
• 1 - 2 years: Mechanical Aptitude

Skills

Required

• English Language (read, write, speak)
• MS Office

Preferred

• AS400
• Shop connect

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.