Road Service Technician

As a Road Service Technician, you will be responsible for the maintenance, diagnosis, inspection, and repair of specialized equipment directly at customer locations. You will act as a ambassador by delivering safe, efficient, and professional service interventions.

Your contribution to the company's success will include the following tasks:

• Traveling to customer sites or job sites to perform service calls.
• Diagnosing issues and determining necessary repairs for quote preparation.
• Carrying out repairs in accordance with quotes and within allocated time frames.
• Adjusting settings and calibrating various machines.
• Performing annual mechanical inspections and preventive maintenance.
• Completing repair, inspection, and preventive maintenance reports following the 2C method and attaching required photos.
• Immediately reporting any discrepancies with the quote to the immediate supervisor.
• Communicating safety concerns to the immediate supervisor.
• Adding all necessary parts (taken from the truck inventory) to work orders for repairs not initially included in the quote.
• Returning empty bins and unused parts to the parts department for inventory restocking.
• Managing and assisting with mobile unit inventory.

What we are looking for in our future colleagues:

• Significant experience in construction equipment mechanics, heavy mechanics or agricultural mechanics.
• Customer service experience.
• Strong mechanical, hydraulic, and electrical knowledge.
• Ability to read and interpret electrical and hydraulic diagrams.
• Valid driver's license.
• Bilingualism (English-French)- Asset.
• Manual dexterity, attention to detail, and precision.
• Logical thinking, analytical skills, and strong diagnostic abilities.
• Organized, rigorous, autonomous, resourceful, and able to manage priorities.
• Good communication skills.

What you can expect from your new team:

• Evenings and weekends off.
• Service vehicle equipped with specific parts and tools (kept at home).Group insurance covering prescription drugs, dental care, long-term disability, critical illness, healthcare professionals, telemedicine, the Employee Assistance Program (EAP), and much more!
• An employer contribution to the retirement plan that enhances the overall compensation package.
• Corporate clothing provided.
• Ongoing training.
• Opportunities for advancement in a context of growth and expansion.
• A pleasant work environment with a good spirit of camaraderie, with a management style based on respect, trust and collaboration.