Roaming IT Support Engineer

This is a field-based role involving travel to multiple client sites islandwide. Candidates must be willing and able to travel difference location.

Responsibilities

• Perform onsite troubleshooting at client locations for platform-related issues.
• Respond promptly to incidents, investigate root causes, and provide temporary or permanent resolutions.
• Provide timely status updates to relevant stakeholders.
• Execute service requests related to client platforms at client sites.
• Monitor service levels, maintain system configurations, and provide regular reports.
• Participate in client platform implementation and upgrade projects onsite.
• Manage client platform projects, ensuring timely delivery and adherence to scope.
• Conduct research and evaluation of client platform tools and technologies.
• Provide systems-related technical advice to customers and project teams.
• Oversee client platform management systems and manage system changes through the change request process.
• Support presales activities for client platform solutions.
• Gather business or application requirements to perform infrastructure analysis and design.
• Ensure service levels meet agreed standards and propose action plans when required.
• Establish facility management standards and best practices to ensure operational consistency across project and facility teams.

Requirements

• Good command of English to effectively liaise with different stakeholders.
• Minimum qualification: NITEC/Higher NITEC or equivalent.
• Comfortable working in healthcare environments.
• Willing to take MMR & TDAP vaccines (claimable).
• Open to travel islandwide