Robot Vacuum Technician

As a Robot Vacuum Technician, you will be responsible for diagnosing, repairing, maintaining, and servicing robot vacuum products. You will perform technical inspections, identify faults, replace defective components, conduct functional testing, and ensure all units are restored to optimal working condition. You will also provide technical support and guidance to customers regarding product usage, troubleshooting, maintenance, and warranty-related matters.

KEY RESPONSIBILITIES

• Perform detailed diagnostics, technical inspections, troubleshooting, and maintenance on various robot vacuum models.
• Identify and resolve technical issues involving motors, sensors, batteries, wheels, brushes, charging systems, water tanks, dust compartments, navigation systems, and circuit boards.
• Disassemble and reassemble robot vacuum units safely and accurately for inspection and repair.
• Repair, replace, or test defective components such as motors, sensors, batteries, wheels, charging docks, wiring, connectors, and PCBs/circuit boards.
• Diagnose issues related to navigation, mapping, charging, suction, mopping, water dispensing, wheel movement, sensor detection, and connectivity.
• Conduct functional and performance testing after every repair to ensure the robot vacuum operates according to manufacturer specifications.
• Perform software, firmware, and system-related troubleshooting where applicable.
• Identify recurring or complicated technical problems and escalate cases when further technical support or replacement is required.
• Provide customers with clear and professional explanations regarding fault findings, repair procedures, product usage, and maintenance recommendations.
• Advise customers on proper robot vacuum operation, cleaning, maintenance, and preventive care to minimize recurring issues.
• Accurately record diagnostic results, fault findings, parts replaced, repair actions, testing results, and service details in the relevant service system or work order.
• Ensure all repair activities comply with safety requirements, manufacturer specifications, and internal technical procedures.
• Maintain proper handling and organization of tools, spare parts, repaired units, and technical equipment.
• Monitor common technical issues and provide feedback to the team to improve troubleshooting and repair processes.
• Keep up to date with new robot vacuum models, technologies, components, firmware updates, and repair techniques.
• Support other technical activities related specifically to robot vacuum products when required.

REQUIREMENTS

• Diploma, Certificate, or equivalent qualification in Electrical, Electronics, Mechatronics, Mechanical Engineering, or a related technical field is preferred.
• Previous experience in robot vacuum repair, home appliance repair, electronics repair, or technical servicing will be an advantage.
• Strong troubleshooting and diagnostic skills.
• Able to use basic electrical and electronic testing tools such as a multimeter.
• Comfortable with disassembling, repairing, and reassembling electronic and mechanical components.
• Good attention to detail and ability to identify small mechanical or electronic faults.
• Able to communicate technical information clearly to customers and colleagues.
• Willing to perform hands-on technical work and continuously improve technical skills.
• Customer-oriented, responsible, and able to work independently.