Robotic Lawnmower Technician

Location: Bidford-on-Avon, Warwickshire

Job Type: Full-time

Salary: Competitive & Based on Experience

Work Location: Office and workshop-based, with occasional on-site travel required.

About Us:

FGM Claymore is seeking an enthusiastic and passionate individual to join our growing team. We specialise in the installation, repair, and servicing of several brands of robotic lawnmowers through our extensive dealer network. If you're technically skilled and enjoy problem solving, we want to hear from you!

Key Responsibilities:

• Customer Engagement
• Repairing, servicing, and maintaining robotic mowers within our dedicated workshop
• Utilising remote diagnostic tools to provide remote technical support for the dealer network
• Occasional on-site installation and maintenance of several brands of Robotic Mowers as required
• Maintaining accurate job sheets and tracking dealer communications

Requirements:

• Full driving license (required)
• Strong communication skills
• **Desired:** Background in groundcare/garden machinery or robotics

Schedule:

• Monday to Friday (9.00am - 5:00pm)

Robotic Mower Specialist

The Role
As a Robotic Mower Specialist, you are the backbone of our commitment to providing advanced, eco-friendly solutions.

In this primarily office and workshop-based role, you will harness your technical skills to repair robotic mowers in-house, run remote diagnostics, and support our dealer network with quotations and technical guidance. While your day-to-day focus will be based at our facility, you may occasionally be required to travel on-site to assist with field installations or complex maintenance issues.

You will collaborate closely with our dedicated team of professionals and receive comprehensive training directly from the manufacturers, ensuring that your expertise remains on the cutting edge. Your journey with us offers significant growth opportunities within a modern and dynamic work environment. This position is not just a job; it’s a chance to contribute to sustainable practices while advancing your career in a rapidly growing industry.

Responsibilities

• You will diagnose, service, and repair robotic mowers primarily within the workshop, ensuring each unit functions correctly according to manufacturer specifications.
• You will be a central point of contact for the dealer network, handling technical and sales queries from the office. You are expected to track ongoing calls to ensure timely resolutions and actively maintain strong, positive relationships with our dealers.
• We expect you to effectively fill out job sheets for all workshop tasks, carefully manage workshop inventory, and keep accurate records of all repairs, services, and ordered parts.
• While primarily workshop-based, you may occasionally be required to travel on-site to assist with installing robotic mowers at various locations or troubleshooting field issues.
• We expect you to provide exceptional customer service by explaining complex technical issues in an understandable manner without using industry-specific jargon.
• You shall stay up-to-date with the latest technology trends in robotic mowers and battery systems through our comprehensive training programs.
• You will use diagnostic tools and software provided by FGM Claymore to identify issues and efficiently resolve them both in the workshop and remotely.

Requirements

• Strong interest in and understanding of battery technology, especially as it pertains to robotic mowers.
• Have the ability to diagnose and resolve technical problems with battery systems and robotic lawn equipment efficiently.
• Stay current with technological advancements in the field of robotic mowing and battery maintenance through regular training sessions provided by us and our manufacturing partners.
• Demonstrate excellent manual dexterity and mechanical skills for the repair and maintenance of robotic mower units.
• Communicate effectively with team members and customers about technical issues and their resolutions in an understandable way.
• Responsible for maintaining accurate records of all maintenance work, troubleshooting procedures, and customer interactions regarding the servicing of equipment.
• Exhibit a commitment to safety protocols while handling battery systems and operating robotic mowing equipment during both repairs and testing phases.
• We look for someone who is willing to contribute positively to our team.

Core Skills

• Robotic mower experience (desired )
• Technical troubleshooting
• Electrical wiring
• Mechanical repair
• Customer service
• Time management
• Relationship management & administration

Job Types: Full-time, Permanent

Pay: £30,000.00-£36,000.00 per year

Ability to commute/relocate:

• Bidford-on-avon, Warwickshire: reliably commute or plan to relocate before starting work (required)

Experience:

• relevant: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person