Robotics Field Application Engineer

About the role

This role involves providing on-site and remote technical support based on client needs, troubleshooting hardware and software issues, and conducting installation, configuration, and maintenance of products. You will collaborate with the technical support team on complex issue escalation, deliver user training and product demos, prepare service reports, and support pre-sales and after-sales technical activities.

Key responsibilities

• Provide on-site and remote technical support based on client needs
• Provide on-site and remote troubleshooting for hardware and software issues
• Conduct installation, robots mapping, configuration, and maintenance of products
• Collaborate and coordinate with technical support team for complex issue escalation
• Deliver user training, product demos, and technical documentation
• Prepare service reports
• Provide full support on pre-sales and after-sales technical activities
• Help to train the sales team if needed

Requirements

• Diploma or Bachelor's Degree in Engineering, IT, or related field
• 1–3 years of experience in technical or field support (fresh graduates with strong technical background are welcome)
• Good understanding of robotics systems, sensors, automation, and spare parts
• Willing to learn new system and technology
• Strong problem-solving and analytical skills
• Preferably can communicate in English & Chinese
• Willing to travel and provide on-site support when required