Robotics Technical Support Engineer - TH

About the role

On-site support during the warranty period and resolution of quality issues for robotic services. Customer service and case handling for out-of-warranty robots. On-site safety risk assessment and safety officer management.

Key responsibilities

• Responsible for on-site support during the warranty period and resolution of quality issues for robotic services
• Responsible for customer service and case handling for out-of-warranty robots
• On-site safety risk assessment and safety officer management
• Customer communication and on-site emergency handling
• Arrangement and usage management of equipment, tools, and auxiliary materials
• Responsible for providing technical guidance and support to customers
• Responsible for on-site work feedback and summary reports
• Assist manufacturing and quality units in on-site problem solving and follow-up

About you

• University degree above. Major related with electrical
• Minimal 2 years Robot work experience
• Familiar Robot technology quality, skilled in any industry robotics is plus
• Fluent in Chinese, and English can be used for work is a plus
• Good team player
• Good communication interpersonal skills. Strong learning ability