General information

ROC Customer Service Representative

(Posting #2026.127S)

Department: Community Services

Division: Recreation and Culture Services

Location: The ROC

Status: Seasonal (Nov.16, 2026 to April 3, 2027)

Hours of Work: 4 ¿ 25 hours per week (4 ¿ 8 hours per day)

Number of Positions: 1 ¿ 5

Hourly Wage: $17.95 per hour

Date Posted: October 2, 2026

Date Closing: October 30, 2026

Come work with us!

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

Position Purpose

Responsible for ticket sales, rentals, cash handling and customer service. For full details, please see attached job description.

Minimum Qualifications

• Knowledge of all ticketing and sales options;
• Excellent customer service skills to deal effectively with the general public;
• Strong organizational skills;
• Responsible, courteous, good communication skills;
• Effective conflict resolution, problem solving and critical thinking skills;
• Must be avaiable to work flexible hours including daytime, evenings, weekends and holidays.

How to apply

Qualified applicants are invited to submit a resume and cover letter, identifying your Name, Job Title and Job ID#2026.127S. Please apply by visiting the www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment

The Town of Georgina is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.

We thank all candidates for their interest, however only those being considered will be contacted.

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Manager, Town of Georgina, 26557 Civic Centre Road, Keswick, ON L4P 3G1 (905) 476-4301

Title: ROC Customer Service Representative

Position #: SE6
Department: Community Services

Division: Recreation Services
Reports To: Recreation Services Supervisor
Direct Reports: None

Date Created: September 12, 2011

Employee Group: Seasonal
Date Amended: August 10, 2023

Position Summary

Responsible for ticket sales, rentals, cash handling and customer service.

Responsibilities

• Demonstrates a high level of customer service and provides this service on the front-line of operation and does so in an efficient, courteous and respectful manner;
• Daily operation of the ticketing office, including lift ticket, season pass, lesson and helmet rental sales & inquires;
• Supports guests with proper helmet fittings and ensures that all helmets are returned and inspected for future use.
• the accurate completion of liability waiver, helmet and locker rental forms as well as securing and returning of security/damage deposit;
• Processes all point of sale purchases, and handles cash, credit and debit transactions in an accurate manner and balances daily sales to align with computer reports;
• Follows all specified cash handling procedures including; float reporting, cash reconciliation, and cash depositing.
• Answers all in person and telephone inquiries and responds to voicemails in a timely manner;
• Assists with cafeteria attendant duties as required (see ROC Cafeteria Attendant job description for further details);
• Participate in the Town¿s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations.
• Immediately report all, concerns, suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate.
• The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.

Skill/Knowledge Requirements

• Knowledge of all ticketing and sales options;
• Experience working in a recreational and/or customer service setting considered an asset;
• Knowledge of the ActiveNET and Fareharbor software systems considered an asset;
• Responsible, courteous, good communication skills;
• Ability to work independently without close supervision;
• Effective conflict resolution, problem solving and critical thinking skills;
• Excellent customer service skills to deal effectively with the general public;
• Must be available to work flexible hours including daytime, evenings, weekends and holidays;
• Previous cash handling experience with accurate cash handling skills;
• Strong organizational skills;