ROC Optimization Data Analyst

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The Optimization Data Analyst (Resource Optimization Center) is responsible for analyzing workforce, staffing and scheduling data to support operational performance and workforce optimization initiatives. This role delivers actionable insights through reporting, dashboard development and performance analysis that help improve labor utilization, scheduling effectiveness and service outcomes.

Operating within a Global Business Services environment, this role supports cross-functional collaboration, operational excellence and service delivery outcomes for U.S. healthcare operations.

What you'll do

Data Analytics and Performance Monitoring

• Analyze staffing, scheduling and workforce performance data to identify trends, risks and opportunities.
• Monitor key performance indicators, service level agreements, productivity metrics and operational benchmarks.
• Evaluate workforce utilization and operational performance using quantitative analysis.
• Provide data-driven recommendations to improve staffing efficiency and operational effectiveness.
• Support forecasting and capacity planning activities through trend analysis and reporting.

Reporting and Dashboard Management

• Design, develop and maintain operational dashboards, scorecards and automated reports.
• Generate recurring and ad hoc reports for leaders and business stakeholders.
• Ensure reporting accuracy, consistency and data integrity across reporting platforms.
• Translate complex datasets into meaningful visualizations and executive summaries.
• Maintain reporting documentation, data definitions and reporting standards.

Data Quality and Audit Support

• Conduct audits and validation activities to verify staffing and scheduling data accuracy.
• Identify reporting discrepancies, data quality issues and process gaps.
• Collaborate with operational and technical teams to resolve data concerns.
• Support governance, compliance and data management standards.

Process Improvement and Operational Excellence

• Collaborate with leaders and stakeholders to identify process improvement opportunities.
• Support workforce management initiatives, staffing models and scheduling optimization projects.
• Assess operational workflows and recommend improvements based on analytical findings.
• Participate in the implementation and enhancement of workforce management technologies.
• Measure and report performance outcomes related to operational improvement initiatives.

Stakeholder Collaboration

• Serve as a resource for operational reporting and workforce analytics.
• Partner with staffing, scheduling, human resources, finance and operational teams on workforce initiatives.
• Present findings, trends and recommendations to business leaders and stakeholders.
• Support user adoption and training related to reporting tools and dashboards.

Qualifications

Experience

• 3+ years in data analytics, operational reporting, workforce analytics, performance management or healthcare operations analytics required.
• 3+ years supporting staffing, scheduling, workforce management or centralized healthcare operations required.
• Knowledge of workforce planning, labor utilization analysis and operational performance measurement required.
• Experience with UKG Pro Workforce Management (UKG) preferred.
• Experience with Andgo workforce scheduling solutions preferred.
• Advanced knowledge of reporting, dashboard development and data visualization tools preferred.

Education

• Bachelor’s degree in Data Analytics, Healthcare Administration, Business Administration, Information Systems, Statistics, Finance, Industrial Engineering or a related field required.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.