ROC- Resource Professional

Title: ROC Resource Professional
Location: Bengaluru, Karnataka

Talent Solutions
Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale.
To learn more, visit www.talentsolutions.manpowergroup.com
Purpose:
The purpose of the Regional Operations Center (ROC) Resource Professional role is to support the PMO and POD teams with process driven, day-to-day operations of Talent Solutions Services TAPFIN for an assigned client. This includes support in the areas of email notifications, ad hoc reporting, VMS change order management, worker tracking, compliance, data integrity audits, tenure tracking, discount management, expense processing and offboarding.

Roles:

• Prioritization of activities to meet SLA and quickly resolve escalations to day-to-day issues that arise within areas of responsibility.
• Responsible for execution of email notifications related to follow up items that need action, such as, timesheet creation, timesheet approvals, work order items, extension notifications, etc.
• Completes off boarding, compliance and data integrity audits, ad hoc reporting and tool support.
• Conducts data analysis on tenure tracking, bill and pay rates to ensure accuracy and ensure proper decisions are made.
• Handles worker tracking, discount management and expense processing.
• Responsible for assignment management (changes to cost center, manager changes, processing extensions, etc.) to ensure the accuracy of all reports.
• Responsible for streamlining process enhancements by finding and applying efficiencies, best practice and automation, where applicable.

Requirements:

• Bachelors degree in business or related field or relevant business experience
• Experience in Customer Service Environment
• Expertise in MS Office Suite
• Experience in Staffing industry in a vendor on-site or account management MSP role

Must haves:

• Background: HR operations
• Exp: 2-5 years
• Mid to Advanced Excel
• Communication skills
• Time management
• Attention to detail and SLA adherence
• Experience working with SOPs
• Eagerness to leverage AI to improve efficiency

Nice to haves:

• Fieldglass, Beeeline, Vindly etc or any HRIS systems like workday
• Experience working with Global teams.