ROC SPOC

Job Description (JD)

Job Title: ROC Checker / SPOC

Department: ROC (Registrar of Companies)

Reporting To: ROC Manager / ROC Head

Job Summary:

The ROC Checker / SPOC is responsible for end-to-end handling of ROC assignments including preparation, review, and coordination. The role involves executing critical work (CHG forms, ROC & CERSAI searches), allocating tasks to Makers, ensuring quality control, and acting as a Single Point of Contact (SPOC) for clients/banks.

Key Responsibilities (JD):

1. Preparation, Allocation & Execution of Work

Prepare and execute critical assignments independently, including:

Charge Forms (CHG Creation, Modification, Satisfaction)

ROC Search Reports

CERSAI Search Reports

Miscellaneous ROC Work

Allocate work to Makers and ensure proper understanding of tasks.

Balance between self-execution and team allocation based on priority and workload.

2. Quality Check & Review

Review:

Work prepared by self

Work prepared by Makers

Ensure:

Error-free output

Proper documentation

Compliance with SOPs and checklists

3. SPOC – Client & Bank Coordination

Act as Single Point of Contact (SPOC) for:

Banks

Clients

Handle:

Queries

Clarifications

Status updates

Ensure timely and professional communication.

4. TAT Monitoring & Control

Monitor Turnaround Time (TAT) for all assigned cases.

Ensure:

Timely completion

Proper prioritization of urgent cases

Highlight delays with reasons.

5. Tracker & MIS Updates

Ensure all cases are:

Updated in trackers in real-time

Properly categorized and tracked

Support MIS preparation as required.

6. Escalation Handling

Identify:

Data gaps

Delays

Client issues

Escalate to Manager/Head where required.

7. Process Adherence & Compliance

Ensure strict adherence to:

SOPs

Checklists

Defined formats

Maintain consistency across all deliverables.

8. Documentation & Record Management

Ensure all documents are:

Properly verified

Systematically saved

Easily retrievable

9. Daily Huddle Participation

Attend Daily Huddle Meeting without fail.

Share:

Work status

Pending items

Challenges / escalations

Align with team on priorities and daily targets.