Roofing Foreman Service Technician

POSITION SUMMARY

The Foreman Service Technician is responsible for performing roof inspections, leak investigations, maintenance services, and roofing repairs on commercial and residential roofing systems. This position works closely with the Service Estimator and Service Manager to safely execute repair work, document roof conditions, and provide customers with a high-quality service experience.

The Foreman is also responsible for executing service work in the field safely, profitably, and on schedule. This role leads a crew, enforces production standards, controls labor hours, protects material usage, and ensures quality installation that meets BRW standards.

The Foreman is directly accountable for:

· Labor productivity

· Safety compliance

· Job quality

· Material control

· Crew leadership

This is a production leadership role — not just a technical installer. The ideal candidate is safety-focused, self-motivated, dependable, and committed to delivering exceptional workmanship while upholding Black Roofing & Waterproofing’s Core Values.

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OUR CORE VALUES IN ACTION

Everything we do at Black Roofing is grounded in five core values. As a Foreman Service Technician, you are expected to live these daily and reinforce them through your leadership of the crew:

· Accountability

We take full ownership of outcomes. No blame shifting. No gaps in follow-through. As the leader in the field, you are accountable for your crew’s safety, labor hours, material usage, and the quality of every repair.

· Craftsmanship

We build it right—the first time. Quality is not a goal; it is the standard. You are responsible for ensuring every repair follows manufacturer specifications, reflects pride in workmanship, and holds up without a callback.

· Team First

We win together. Service only works when the field crew, estimators, coordinators, and managers operate as one team. You are responsible for supporting your crew, removing obstacles in the field, and keeping the office informed.

· Integrity

We do what we say we are going to do. We communicate honestly, document accurately, and do the right thing on every roof—even when nobody is watching. You set the example for honesty and transparency with customers and your crew.

· Continuous Improvement

We don’t accept “this is how it’s always been done.” We are always improving safety, productivity, communication, and team development. You are expected to coach your crew, share lessons learned, and help raise the standard of BRW service work.

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KEY RESPONSIBILITIES

Crew Leadership & Production

· Lead, direct, and assign daily tasks to the service crew

· Enforce BRW production standards and control labor hours against the scope of work

· Protect material usage and minimize waste and rework

· Enforce safety compliance and quality standards on every jobsite

· Train, coach, and mentor Service Technicians in the field

Service & Repair Operations

· Perform commercial and residential roofing repairs

· Respond to leak investigations and emergency service calls

· Complete preventative maintenance services and roof inspections

· Perform repairs on a variety of roofing systems, including:

o TPO

o EPDM

o PVC

o Modified Bitumen

o Built-Up Roofing (BUR)

o Metal Roofing Systems

o Roof Coatings

o Shingle Roofing Systems

o Tile Roofing Systems

· Follow manufacturer specifications and company quality standards

Inspection & Documentation

· Conduct roof inspections and identify deficiencies, damage, and maintenance needs

· Take clear photographs before, during, and after repairs

· Document repair activities and roof conditions accurately

· Provide detailed field notes and recommendations to Service Estimators

· Assist in identifying additional repair or maintenance opportunities for customers

Project Coordination

· Review repair scopes and work orders with Service Estimators & Coordinators prior to mobilization

· Verify materials, equipment, and safety requirements before beginning work

· Communicate project progress and field conditions to management

· Participate in post-job reviews to ensure scope completion and customer satisfaction

· Maintain accurate daily reports and time records

Customer Service

· Represent Black Roofing & Waterproofing professionally at all times

· Communicate courteously and effectively with customers and building occupants

· Answer basic questions regarding repair procedures and project status

· Help build customer confidence through professionalism and quality workmanship

· Maintain positive relationships that encourage repeat business

Safety & Compliance

· Follow all OSHA regulations and company safety policies

· Conduct jobsite hazard assessments before beginning work

· Properly utilize fall protection and personal protective equipment (PPE)

· Maintain a clean, organized, and safe work environment

· Report accidents, incidents, near misses, and unsafe conditions immediately

Equipment & Vehicle Care

· Maintain company vehicles, tools, and equipment in good working condition

· Perform routine inspections of assigned vehicles and equipment

· Report maintenance or repair needs promptly

· Ensure company assets are properly secured and protected

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KEY PERFORMANCE INDICATORS (KPI’s)

· Labor productivity (labor hours at or under budget on service jobs)

· Repairs completed right the first time (minimal callbacks and return trips)

· Safety performance (incident-free jobsites and full crew PPE / fall protection compliance)

· Material control (accurate material usage and minimal waste)

· Complete photo documentation, field notes, and daily reports on every job

· Customer satisfaction and professionalism on site

· Crew performance and development

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WHAT SUCCESS LOOKS LIKE AT BLACK ROOFING & WATERPROOFING

Success in this role is not just about completing repairs, it’s about leading a disciplined, dependable service crew where:

· Jobs are completed safely, on schedule, and within labor budget

· Crews are organized, productive, and held to BRW standards

· Materials are used efficiently with minimal waste

· Every job is fully documented with clear photos and notes

· Customers experience professional, high-quality service and call us again

· Technicians are learning and growing under your leadership

· Safety is enforced without exception

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QUALIFICATIONS & REQUIREMENTS

· Minimum 3 years of commercial roofing experience preferred

· Service repair experience

· Experience troubleshooting and repairing roof leaks

· Experience leading or directing a roofing crew preferred

· Strong problem-solving and troubleshooting abilities

· Ability to work independently with minimal supervision

· Excellent communication and customer service skills

· Strong attention to detail and documentation

· Ability to prioritize tasks and manage time effectively

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TECHNICAL SKILLS

· Knowledge of commercial and residential roofing systems

· Ability to diagnose roofing failures and recommend repair solutions

· Ability to safely operate roofing tools and equipment

· Understanding of roofing materials, flashing details, and waterproofing principles

· General knowledge of commercial and residential building construction systems

· General knowledge of metal wall panel systems

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ADDITIONAL REQUIREMENTS

· OSHA 10 Certification preferred

· Valid Driver’s License with acceptable driving record

· Must pass background screening, drug screening, and MVR review

· High School Diploma or GED preferred

· Bilingual (English/Spanish) is a plus

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WORK ENVIRONMENT & EXPECTATIONS

Physical Requirements

· Ability to climb ladders and work at heights

· Ability to lift and carry 75 pounds

· Ability to work in varying weather conditions

· Ability to stand, walk, kneel, crouch, and bend for extended periods

Expectations

· Field-based leadership role working on commercial and residential rooftops year-round

· Ability to respond to emergency service calls and time-sensitive leak situations

· Strong sense of urgency with a positive, solution-oriented attitude

· Commitment to working collaboratively across all BRW departments

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COLORADO EEO & BENEFITS STATEMENT

BRW is an Equal Opportunity Employer. We comply with all Colorado State employment laws. Benefits include health insurance, 401(k), paid time off, paid holidays, and career development opportunities.

Pay: $27.00 - $30.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person