Roofing Operations Coordinator

Roofing Operations Coordinator

Company: HighQ Roofing
Location: Tarzana Ca 91335
Job Type: Full-Time, Office-Based
Schedule: Monday–Friday
Salary: $50,000–$65,000 per year, plus performance-based bonuses
Experience Required: 1–3 years

Job Summary

We are seeking an organized, proactive, and detail-oriented Roofing Operations Coordinator to join our residential roofing team. In this important role, you will coordinate daily roofing operations, manage project schedules, organize materials and deliveries, communicate with homeowners, and track project costs to ensure every job runs smoothly from start to finish.

The ideal candidate is a strong communicator and problem-solver who can manage multiple roofing projects simultaneously, keep accurate records, and ensure that crews, suppliers, and customers stay informed throughout the process.

This is an office-based position that plays a critical role in improving operational efficiency, controlling costs, increasing profitability, and delivering an excellent customer experience. We are looking for someone who takes ownership of responsibilities, follows through on commitments, and helps keep our roofing projects organized, on schedule, and within budget.

Responsibilities1. Roofing Operations and Scheduling

• Coordinate daily schedules and job assignments for residential roofing crews.
• Maintain project calendars and track job progress from scheduling through completion.
• Coordinate start dates, installation timelines, and completion targets.
• Communicate schedule changes, delays, and project updates to the appropriate team members.
• Help resolve scheduling conflicts and unexpected operational issues.

2. Materials and Supplier Coordination

• Coordinate roofing material orders, deliveries, and supplier communications.
• Confirm that required materials are available before scheduled installation dates.
• Follow up on delayed, missing, or incorrect deliveries.
• Track material usage and help minimize waste, unnecessary expenses, and job delays.
• Maintain organized records of material orders and supplier commitments.

3. Homeowner Communication and Customer Service

• Communicate professionally with homeowners regarding project schedules, progress, and updates.
• Confirm project dates and coordinate any necessary schedule adjustments.
• Respond to customer questions and direct technical or complex issues to the appropriate team member.
• Follow up on outstanding customer concerns and ensure they are addressed promptly.
• Help provide a smooth, professional customer experience throughout each roofing project.

4. Cost Tracking and Profitability

• Track project expenses, invoices, material costs, and other job-related costs.
• Maintain accurate project cost records and update internal spreadsheets or tracking systems.
• Compare actual costs against estimates or budgets and flag potential overruns.
• Assist with invoice review, expense documentation, and payment tracking.
• Identify opportunities to reduce waste, improve efficiency, and increase project profitability.
• Prepare basic operational and cost reports for management.

5. Permits, Inspections, and Documentation

• Coordinate permit applications and required inspections with the appropriate parties.
• Track inspection dates, approvals, outstanding requirements, and follow-up actions.
• Maintain organized project files, work orders, contracts, invoices, and related documentation.
• Ensure project records are complete, accurate, and easy to retrieve.
• Follow up with team members, suppliers, inspectors, and other stakeholders to keep projects moving forward.

6. Problem-Solving and Operational Improvement

• Identify potential delays, material shortages, scheduling conflicts, and cost issues before they become major problems.
• Coordinate solutions with management, field crews, suppliers, and homeowners.
• Manage multiple active projects while maintaining accuracy and attention to detail.
• Establish consistent follow-up procedures and keep outstanding tasks visible.
• Help improve internal workflows, communication, accountability, and overall operational performance.

Qualifications and Experience

• 1–3 years of experience in roofing, construction coordination, operations, project administration, or a related field.
• Basic understanding of residential roofing projects, including roof repairs, replacements, installation scheduling, and materials.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects, deadlines, and competing priorities.
• Experience tracking expenses, invoices, budgets, or project costs.
• Strong follow-up skills and the ability to take responsibility for assigned tasks.
• Effective problem-solving skills and the ability to adapt when schedules or site conditions change.
• Professional customer service skills and the ability to communicate with homeowners and vendors.
• Proficiency with basic computer applications and willingness to learn company software and procedures.

Software and Training

No specific roofing or construction management software experience is required. We are willing to train the right candidate on our systems and processes.

The successful candidate should be comfortable using email, spreadsheets, calendars, and standard office software. Training may include project scheduling, roofing operations software, cost tracking, digital documentation, and internal reporting systems as needed.

Key Skills for Success

• Organization and attention to detail
• Communication and customer service
• Scheduling and time management
• Multi-project coordination
• Cost awareness and profitability tracking
• Problem-solving and adaptability
• Accountability and consistent follow-up
• Teamwork and independent decision-making

Compensation and Benefits

• Annual salary: $50,000–$65,000, depending on qualifications and experience.
• Performance-based bonuses: Additional compensation based on company or project results, subject to the company's bonus plan.

Other benefits, if offered, will be discussed during the hiring process.

Work Schedule and Environment

• Full-time, Monday through Friday.
• Office-based position.
• Regular communication with roofing crews, suppliers, homeowners, inspectors, and management.
• May occasionally require schedule adjustments or coordination outside standard office hours to address urgent project needs.

Performance Expectations

Success in this position will be measured by the employee's ability to:

• Keep roofing jobs properly scheduled and moving forward.
• Coordinate materials and deliveries to minimize avoidable delays.
• Maintain accurate cost records and support project profitability.
• Ensure permits, inspections, invoices, and project files are tracked appropriately.
• Provide timely, professional communication to homeowners and internal teams.
• Follow up consistently on outstanding tasks and resolve issues proactively.
• Improve operational organization, efficiency, and customer satisfaction.

Why Join Our Team?

This is an opportunity to play an important role in a residential roofing company where organization, accountability, teamwork, and customer satisfaction matter. You will work closely with management and field teams, help improve daily operations, and contribute directly to the successful completion and profitability of roofing projects.

We value people who take initiative, communicate clearly, solve problems, and follow through on their commitments.

• How to ApplyTo be considered for this position, applicants must submit a resume and a short introduction video explaining why they are a strong fit for our residential roofing operations team.Application Requirements1. Submit Your ResumeProvide an updated resume highlighting relevant experience in roofing, construction, project coordination, scheduling, office administration, cost tracking, customer service, or operations management.2. Submit a Short Introduction VideoPlease record a 2–3 minute video answering the following questions:We are looking for candidates who can communicate clearly, demonstrate accountability, think critically, solve problems, and explain the value they would bring to our team.Your video does not need professional editing. We are interested in your communication skills, confidence, professionalism, and ability to explain how you would contribute to our operations.3. Spanish-Speaking Ability Is a Major AdvantageThe ability to speak Spanish is a significant advantage for this position because effective communication with roofing crews, suppliers, and other team members is important to our daily operations.Candidates who speak both English and Spanish are strongly encouraged to apply. Spanish is preferred but is not required.4. Demonstrate Your ValueWe are looking for someone who takes initiative, follows through on commitments, anticipates problems, and takes ownership of responsibilities.In your application, explain how your experience and approach would help us keep roofing projects on schedule, coordinate materials efficiently, control costs, maintain accurate records, and provide excellent customer service.What to Include in Your ApplicationPlease submit:Applications without the required introduction video may not be considered.We are looking for more than someone who can complete administrative tasks. We want a reliable, organized, proactive professional who can help our residential roofing company operate more efficiently and grow successfully.If you believe you have the experience, mindset, and skills to make a meaningful contribution to our team, we encourage you to apply.My recommendation: Keep the video requirement mandatory if you want to screen for communication, initiative, and problem-solving before interviews. Make sure applicants can submit it through a convenient method, such as a video link or email attachment, and apply the same requirement consistently to all candidates.JuiceboxAI Powered SourcingPaste one job description, get ranked candidate matches in seconds - no Boolean strings.Ad
• Tell us about yourself and your professional background.
• What experience do you have that makes you a good fit for this Roofing Operations Coordinator position?
• How would you organize and coordinate multiple residential roofing projects at the same time?
• How would you handle a delayed material delivery, a scheduling conflict, or an unexpected project issue?
• Why should we choose you over other candidates?
• What specific skills, qualities, or experience would you bring to our company to help improve organization, efficiency, customer satisfaction, and profitability?
• Your current resume.
• A 2–3 minute introduction video answering the questions above.
• Your availability and earliest possible start date.
• A brief statement indicating whether you speak English, Spanish, or both.
• You said:MAKE IT SHORET AND COMBINE BOTH OPTIONS TOGETHER
• ChatGPT said:Here’s a shorter, combined version you can use to replace the application section in your job description.WritingHow to ApplyInterested candidates must submit an updated resume and a 2–3 minute introduction video explaining:We are looking for an organized, proactive, and accountable professional who can improve efficiency, control costs, and keep projects running smoothly.Spanish-speaking ability is a major advantage due to daily communication with roofing crews, suppliers, and team members. Bilingual English/Spanish candidates are strongly encouraged to apply.Please include your resume, introduction video, language skills, and availability to start. Applications without an introduction video may not be considered.
• Their relevant experience and why they are a good fit for our residential roofing company.
• How they would manage multiple roofing projects, coordinate crews and materials, and solve unexpected problems.
• Why we should choose them and what value they would bring to our team.

Pay: $22.00 - $32.00 per hour

Expected hours: 40.0 per week

Work Location: In person