Room Attendant

Your future, our legacy

Hotel

45 Park Lane

Division & Department

Rooms - Housekeeping

Job Title

Room Attendant

Contract Type

Permanent

Status

Full time

Position Overview

Join us as a Room Attendant at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Room Attendant, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Room Attendant, you'll love what you do and take pride in taking care of our guests:

• You will be responsible for seamless service, discretion, intuitive, and flexible during their day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants.

The items shared are the essence of a day in the life of a Room Attendant, but we will make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Friday: 08:30 - 23:00
• Saturday and Sunday: 09:30 - 23:00

What you'll bring

• At least 1 year of experience in a 5-star hotel/apartment as a room attendant - performing light, deep cleaning duties in the hotel and public areas and turndown services
• Verbal communication skills – English is the primary language used in our hotel
• Patience and the ability to remain calm in stressful situations.
• The ability to work on your own.
• Customer service skills.
• To be thorough and pay attention to detail.
• Physical fitness and endurance.
• The ability to organise your time and workload.

Position location

Job Location

United Kingdom

Location

45 Park Lane W1K 1PN Mayfair