SUMMARY:

Responsible for the cleaning and preparation of guestrooms for the guests while maintaining hotel standards and consistency.

ESSENTIAL FUNCTIONS:

• Clean assigned guestrooms according to hotel standards. This includes but is not limited to making beds, cleaning bathrooms, vacuuming carpet, and dusting furniture

• Place and restock useable items in the suite including paper items, soap, towels, and any other items designated by hotel standards

• Clean immediate exterior entry areas and windows, according to hotel standards

• Operate housekeeping equipment in a correct and safe manner

• Maintain and restock housekeeping cart each day

• Assist in monthly housekeeping inventory

• Responsible for knowing all hotel emergency procedures

• Follow all hotel safety guidelines and requirements

• Responsible for following all hotel quality assurance standards for department

• Responsible for the proper administration of key control for issued keys

• Responsible for the proper administration of keys left by guests in suite

• Bring all lost and found items to the supervisor’s or manager’s office for logging and storage

• Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)

• Always have a friendly and welcoming demeanor when interacting with our guests

• Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant

• Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner

• Accommodate guest special requests courteously

• Answer guest questions regarding the hotel and local area facilities and services

• Carry out any reasonable request by management that I am capable of performing

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds.