Room Attendant

Summary The Room Attendant, reporting directly to the Housekeeping Supervisor, is responsible for maintaining the cleanliness, sanitation, and appearance of guest rooms and public areas in the hotel. They ensure a welcoming and pleasant environment for all guests by providing exceptional service and attention to detail.

Key Responsibilities

• Thoroughly clean guestrooms according to hotel/brand standards.
• Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas, and closets clean and neat and vacuumed (if applicable).
• Restock the housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Clean the room with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to the Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Required Experience

• At least 1-2 years of experience in the same field.

KEY COMPETENCIES Alongside the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

• Strong attention to detail.
• Ability to work independently and as part of a team.
• Good communication and customer service skills.
• Time management and organizational skills.
• Efficiency of service delivery
• Professional attitude
• Flexibility
• Reliability
• “Can do” attitude
• Excellent grooming standards