SUMMARY

The Room Attendant, reporting directly to the POSITION, is responsible for maintaining the cleanliness, sanitation, and appearance of guest rooms and public areas in the hotel. They ensure a welcoming and pleasant environment for all guests by providing exceptional service and attention to detail.

KEY RESPONSIBILITIES

• Clean and tidy guest rooms, including changing bed linens, making beds, dusting, vacuuming, mopping, and cleaning bathrooms as per company and brand standards.
• Replenish guest amenities and supplies such as towels, toiletries, and drinking glasses.
• Remove trash, dirty linens, and room service items from guest rooms.
• Clean and disinfect sinks, toilets, showers, bathtubs, and bathroom floors.
• Restock bathroom supplies such as soap, shampoo, tissue, and towels.
• Respond to guest requests promptly and with courtesy, ensuring guest satisfaction.
• Report any lost and found items to the Housekeeping Supervisor or Front Desk immediately.
• Report any maintenance or repair issues such as broken furniture, fixtures, or lighting.
• Ensure housekeeping carts are stocked with supplies and linens at the beginning and end of each shift.
• Maintain proper storage and use of cleaning products, ensuring compliance with safety standards.
• Cleaning public areas of the hotel, including hallways, elevators, lobbies and other front and back of house areas.
• Follow hotel policies and procedures regarding health, safety, and cleanliness standards.
• Adhere to regulations and procedures for the use and storage of cleaning chemicals.
• Report all missing items from room (e.g. Irons/hair dryers, etc.) to the senior Housekeeping team.
• Handles items for ‘lost and found’ according to the hotel policies.
• Is responsible for following the SOPs.
• Ensures 100% compliance with all mandatory training

Experience Needed

EXPERIENCE, CERTIFICATION & EDUCATION

• High school Certificate required.
• Two years’ experience in same job role.
• Ability to work independently and as part of a team.
• Good communication and customer service skills.

Required Skills

Soft skills

Detail Oriented, Friendliness, Passionate

Optional Skills

Soft skills

Flexibility, Teamwork, Reliability

Values

Integrity, Accountability, Fun, Diversity & Inclusion

Benefits

Staff accommodation, Staff transportation, Learning & development programmes, Hotel restaurant staff rate, Length of service benefits