Position Summary

The Room Attendant is responsible for cleaning and maintaining hotel guestrooms to established property standards, ensuring rooms are clean, sanitary, well-presented, and properly stocked for arriving and staying guests.

This position performs detailed cleaning and servicing of guestrooms, including bedrooms, bathrooms, floors, high-touch surfaces, fixtures, furniture, and guest amenities. The Room Attendant is expected to work efficiently while maintaining a high level of cleanliness, attention to detail, guest service, and respect for guest privacy and property.

Essential Duties and Responsibilities

1. Ensure compliance with applicable laws, regulations, hotel policies, procedures, and safety requirements.

2. Provide the highest possible standard of guest service by listening and responding appropriately to guest and team member concerns and questions.

3. Promote complete guest satisfaction by maintaining clean, comfortable, sanitary, and properly stocked guestrooms.

4. Clean and service guestrooms within an average productivity standard of 28 minutes per room or less, while maintaining established quality and cleanliness standards.

5. Sweep, scrub, wax, polish, and otherwise maintain guestroom flooring as appropriate; vacuum carpeted areas thoroughly.

6. Empty guestroom wastebaskets and remove debris and other items left behind by guests in accordance with established procedures.

7. Clean and disinfect high-touch areas and surfaces throughout guestrooms, including windows, mirrors, door panels, light switches, remote controls, drawers, and other frequently touched surfaces.

8. Clean and disinfect guest bathrooms using appropriate cleaning products and established sanitation procedures.

9. Replenish guestroom amenities and supplies, including tissue, soap, shampoo, toiletries, and other assigned guest supplies.

10. Remove, replace, and refresh bed linens, towels, and other guestroom linen in accordance with established housekeeping standards.

11. Inspect completed guestrooms to ensure cleanliness, proper presentation, functionality, and compliance with established Property, Product, and People standards.

12. Develop and maintain a critical eye for detail, cleanliness, organization, and overall room presentation.

13. Protect the security, privacy, and contents of guestrooms and immediately report unusual, suspicious, or unauthorized activity through the appropriate chain of command.

14. Report lost and found items or personal belongings left behind by guests in accordance with established Lost and Found procedures.

15. Report maintenance concerns, damaged property, missing items, safety hazards, or other conditions requiring attention to the appropriate supervisor.

16. Assist with departmental training efforts and support the orientation and development of new team members as assigned.

17. Assist the Laundry, Public Areas, Houseperson, or other housekeeping functions as needed to support department operations.

18. Work cooperatively with other departments and team members to maintain cleanliness, service standards, and an efficient hotel operation.

19. Maintain the security and confidentiality of information entrusted to the position.

20. Demonstrate and promote KLECH core values and established guest service standards.

21. Attend and satisfactorily complete all required training as assigned.

22. Attend departmental meetings and participate in housekeeping meetings, inspections, and other department activities as required.

23. Be available to work varying shifts, including weekends, holidays, and other schedules based on business needs.

24. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. Duties and responsibilities may be modified based on organizational needs and/or as deemed necessary by management.

25. Perform other duties as assigned.

Note: The essential functions listed above are intended to provide a general representation of the duties and responsibilities of the position and are not intended to be an exhaustive list. Duties and responsibilities may be modified based on organizational needs and as determined by management.

Knowledge, Skills and Abilities

• Work independently with minimal supervision while following established housekeeping procedures and standards.

• Maintain effective working relationships with the General Manager, Directors, Managers, supervisors, team members, guests, and other individuals.

• Work effectively in a fast-paced environment and remain professional under pressure.

• Meet established productivity and quality standards while maintaining attention to detail.

• Manage multiple tasks and priorities and complete assigned guestrooms within required timeframes.

• Demonstrate strong guest service, problem-solving, and interpersonal skills.

• Maintain a positive attitude, dependable work ethic, organization, and teamwork.

• Recognize and report maintenance concerns, safety hazards, security concerns, and damaged or missing property.

• Understand and follow written and verbal instructions, housekeeping procedures, chemical labels, and safety requirements.

• Establish and maintain professional relationships with individuals from varying social and cultural backgrounds and with co-workers at all levels.

• Work effectively with others and demonstrate cooperation, teamwork, empathy, and a service-oriented approach.

• Maintain confidentiality and respect guest privacy and personal property.

• Follow established hotel guest service programs and housekeeping standards.

• Demonstrate basic knowledge of sanitation requirements, cleaning procedures, and the proper use and handling of housekeeping chemicals.

• Communicate effectively in English, both verbally and in writing.

• Spanish or other language skills are a plus.

SUPERVISION EXERCISED

This position does not have regular supervisory responsibilities. The Room Attendant works under the direction of the Housekeeping Supervisor and is expected to perform assigned duties independently while following established procedures and standards.

Education and Experience Requirements

Minimum Qualifications:

• Basic knowledge of housekeeping, sanitation, and cleaning procedures.

• Basic understanding of sanitation requirements and the safe application of cleaning chemicals.

• Understanding of basic housekeeping standards relating to cleanliness, safety, security, and protection of guest and hotel property.

• Ability to work continuously while standing, walking, bending, reaching, pushing, pulling, and performing repetitive cleaning movements.

• Ability to safely lift and move loads weighing up to 50 pounds as required to perform essential job functions.

• Ability to push and/or pull wheeled housekeeping racks and carts weighing up to 100 pounds.

• Strong communication skills in English, both written and verbal.

Preferred Qualifications:

• Previous hotel, hospitality, housekeeping, janitorial, or commercial cleaning experience.

• Experience cleaning and servicing hotel guestrooms.

• Experience using housekeeping chemicals, equipment, carts, and cleaning tools.

• Spanish or other language skills.

NATIVE AMERICAN PREFERENCE

KTTT recognizes employment preference for qualified KTTT Tribal Members and other qualified Native American Tribal Members, including preference in recruitment, hiring, promotions, layoffs, and reductions in force, provided the individual meets the minimum qualifications for the position.

Special Requirements

• Must be willing and able to work varying shifts, including weekends and holidays, based on business needs.

• Must be able to meet established room-cleaning productivity and quality standards.

• Must follow all housekeeping procedures, sanitation requirements, chemical safety procedures, and applicable safety standards.

• Must properly use required personal protective equipment and housekeeping equipment.

• Must immediately report maintenance concerns, safety hazards, damaged property, suspicious activity, and lost and found items.

• Must respect guest privacy and maintain the security of guestrooms and guest property.

• Must be able to work independently and as part of a team.

• Must maintain a professional, courteous, and service-focused demeanor when interacting with guests and team members.

Physical Requirements

The physical requirements described below are representative of those necessary to perform the essential functions of the position.

• While performing the duties of this position, the team member is regularly required to stand, walk, push, pull, bend, stoop, kneel, reach with hands and arms, and perform repetitive movements for extended periods.

• The team member must be able to continuously move throughout guestrooms and assigned areas while performing cleaning and housekeeping duties.

• The team member must be able to concentrate for prolonged periods while performing detailed cleaning tasks.

• Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and depth perception to inspect guestrooms and identify cleanliness, maintenance, and safety concerns.

• The team member must be able to communicate effectively in person and using telecommunications equipment.

• The team member must have the hand-eye coordination and manual dexterity necessary to operate cleaning equipment, tools, telephones, and other devices required to perform assigned duties.

• The team member must be able to frequently lift and/or move items weighing up to 50 pounds.

• The team member must be able to push and/or pull wheeled housekeeping racks and carts weighing up to 100 pounds.

Work Environment

• Work is performed primarily throughout hotel guestrooms, corridors, housekeeping areas, laundry areas, public areas, and other assigned hotel locations.

• The position requires frequent walking, standing, bending, reaching, pushing, pulling, lifting, and repetitive physical activity.

• The team member may be exposed to varying temperatures, humidity, cleaning chemicals, dust, wet surfaces, and varying noise levels throughout the workday.

• The team member may work around guests and members of the general public and must maintain a professional and service-focused presence.

• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.

• The team member must be able to work effectively under pressure and maintain established productivity and quality standards.

• The team member may occasionally encounter difficult guests or challenging situations and must respond professionally and notify the appropriate supervisor when assistance is required.

• Travel may be required to perform one or more essential functions of the position.

Health, Safety and Conduct Requirements

The team member must follow all Hotel health and safety requirements, properly use and care for assigned personal protective equipment, immediately report defective or missing equipment, and comply with applicable hygiene, exposure-control, emergency-response, security, and workplace-conduct procedures. A professional, service-focused presence is required at all times.

Conditions of Employment

• Must be able to obtain and retain any required employment-related license or credential applicable to the position and maintain all required documentation in current and valid status.

• Must be able to provide authorization to work in the United States.

• Must be at least 18 years of age.

• Must have access to reliable transportation to commute to and from work.

• Must comply with the KLECH Employee Handbook, internal policies and procedures, safety requirements, and other applicable rules and regulations.

• Must successfully complete any required background check or other pre-employment requirements applicable to the position.

DISCLAIMER

Employment in this position is at will, which means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

The statements contained in this job description are intended to describe the general nature, level, and scope of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, qualifications, or skills required. Management reserves the right to modify, add, or remove duties and responsibilities as business needs require.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Relocate:

• Work Location: 768 Lucky Eagle Drive, Eagle Pass, Tx. 78852
• In person: Relocate before starting work (Required)