Room Attendant

Company Description

We’re on the lookout for a Room Attendant to become part of our TRIBE community as we continue to make waves in London. Our first TRIBE hotel launched in summer 2022, and we’re redefining what hospitality looks like for a new generation of travellers.

TRIBE’s unapologetically modern design, where mainstream style meets bold, bespoke pieces. We create spaces that are vibrant, functional, and fun delivering a high-end experience at a fair price. “Everything you need, nothing you don’t”.

We are looking for someone curious, caring, and conscious. Your attitude will help shape the TRIBE experience, defined by authenticity and an obsession with making life seamless and stress-free for our guests. You’ll play a key role in creating moments that feel effortless yet unforgettable.

Job Description

What you’ll do…

• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• To ensure that all guest rooms adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in public areas and back of house through KnowCross.
• To ensure that all public areas adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
• To oversee the delivery and collection of linen and terry on a daily basis.
• To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• To ensure guest floors are clean and well maintained at all times.
• To assist with other tasks to support the housekeeping team as required.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• To assist in the cleaning of public areas and back of house areas as required.

Qualifications

What we are looking for…

• You have the ability to build relationships with colleagues and customers.
• Experience working in a very fast paced environment.
• You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
• You are a born optimist, who always put our guests, colleagues, and communities first.
• You are your authentic self.
• You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Additional Information

• What's in it for you...
• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• £13.00 (gross) per hour and plenty of opportunity for development.

We look forward to welcoming you to our TRIBE!