Room Attendant

Overview

Majestic Hotels Bristol is looking for an enthusiastic, reliable, and detail-oriented Room Attendant to join our Housekeeping team.

As a Room Attendant, you will play a vital role in ensuring that guest rooms and public areas are clean, comfortable, and welcoming. Your attention to detail and commitment to maintaining high cleanliness standards will contribute to an exceptional guest experience.

This is an excellent opportunity for someone who takes pride in their work, enjoys working as part of a team, and is passionate about maintaining high standards in a busy hospitality environment.

Key Responsibilities

• Clean and prepare guest rooms and public areas to the highest standards, including making beds, dusting, vacuuming, and replenishing guest amenities.
• Clean and sanitise bathrooms, replacing towels and toiletries as required.
• Change and transport linen to the laundry area and ensure housekeeping trolleys are fully stocked.
• Handle lost property in accordance with company policies and procedures.
• Respond promptly and courteously to guest requests, ensuring a positive guest experience.
• Report maintenance issues promptly to ensure they are addressed before they affect guests.
• Maintain high standards of personal hygiene and ensure your uniform is clean, well-maintained, and worn correctly.
• Familiarise yourself with departmental Standards of Performance and consistently apply them in your daily duties.
• Maintain a good knowledge of hotel facilities and respond to guest enquiries in a polite, helpful, and professional manner.
• Report and escalate guest complaints or concerns promptly to your Supervisor or Head of Department.
• Remain vigilant and security-conscious to safeguard guests and colleagues, reporting any suspicious circumstances to your Supervisor.
• Communicate effectively with colleagues, Supervisors, the Head of Department, and Management to support teamwork and maintain a positive working environment.
• Follow all health and safety procedures and hotel standards at all times.

Candidate Profile

We are looking for someone who demonstrates the following qualities:

• A positive attitude towards customer service and guest satisfaction.
• A hands-on approach and the ability to work effectively as part of a team.
• The ability to work independently and use initiative.
• Excellent attention to detail and a commitment to maintaining high cleanliness standards.
• Strong communication and interpersonal skills.
• A professional manner and appearance.
• The ability to work efficiently under pressure in a fast-paced environment.
• A self-motivated, reliable, and proactive approach to work.
• The ability to build positive working relationships with colleagues across the hotel.

Experience and Qualifications

• Previous housekeeping or cleaning experience within a hotel or hospitality environment is desirable but not essential.
• Good communication skills and a professional approach to work.
• Strong organisational skills and attention to detail.
• A willingness to learn and follow hotel procedures and standards.
• A flexible approach to working shifts, including weekends and public holidays, where required.

Delivering an Excellent Guest Experience

At Majestic Hotels Bristol, we are committed to ensuring every guest enjoys a welcoming, comfortable, and memorable stay. As a Room Attendant, you will contribute directly to this commitment by maintaining exceptional cleanliness standards and delivering friendly, professional service.

• Keep guest expectations and the overall guest experience at the forefront of your daily duties.
• Demonstrate a positive, can-do attitude and provide warm, engaging hospitality to guests and colleagues.
• Maintain a professional appearance and ensure you are always ready to deliver excellent service.
• Take pride in your work and consistently uphold the hotel's cleanliness, presentation, and service standards.
• Act as a brand ambassador for Majestic Hotels Bristol through your behaviour, professionalism, and interactions with guests and colleagues.

What We Offer

• The opportunity to work within a welcoming and professional hospitality environment.
• A supportive and friendly team culture.
• Staff benefits across the Majestic Hotels Group.
• Discounted or free food.
• Free on-site parking.

Important Requirement

Applicants must have the right to work in the UK. Please note that we are unable to provide visa sponsorship for this role.

Work Location: In person, Majestic Hotels Bristol.

Pay: £12.71 per hour

Benefits:

• Discounted or free food
• On-site parking

Work Location: In person