Room Attendant (Housekeeping)

1.       Enters and prepares the room for cleaning.

2.       Makes bed.

3.       Dusts the room and furniture.

4.       Replenishes guestroom and bath supplies.

5.       Cleans the bathroom.

6.       Cleans the closet.

7.       Vacuums and racks the carpet.

8.       Checks and secures the rooms.

9.       Replenish amenities according to the operational standards.

10.   Deliver and retrieve items on loan to guests e.g. iron and ironing boards

11.   Ensure security of guest rooms and privacy of guests

12.   Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

13.   Cleans guest bathroom/bed room/floor corridor.

14.   Responsible for replenishment of guest complimentary water.

15.   Responsible for the cleanliness and maintained of his work area.

16.   Responsible for the Hotel property in the work area.

17.   Attends to guest calls, guest requests /guest complaints in the area assigned to him.

18.   Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

19.   Responsible for following the standard operating procedures.

20.   Responsible for achieving and exceeding the guest satisfaction score.