Room Attendent

About the role

Clean and service guest rooms in an efficient and timely manner ensuring that the hotel achieves its guest expectation objectives.

Key responsibilities

• Clean and service all guest rooms according to the pre-determined SOPs as per schedules
• Report engineering failures and breakdowns to immediate supervisor
• Clean and maintain Housekeeping pantries ensuring that par stocks are properly maintained
• Ensure that Housekeeping carts are clean, tidy and properly stocked for use
• Ensure that all furniture, fixtures and equipment in rooms and public areas are in good condition, report to HK clerk if repairs or maintenance required and follow up on work requests
• Report mini-bar consumption to HK Clerk and assist in mini-bar replenishment
• Attend to any ad hoc guest requests ensuring that they are properly attended to
• Execute the departmental administration in filling in forms and checklists as required on time
• Maintain and adhere to the policy regarding Lost and Found and report any security concerns to supervisors
• Handle customer complaints if possible, or report them to supervisors

About you

• Diploma plus technical certificate or above in related field
• 1 years experience in similar position
• Ability to understand, read, and write English
• Ability to read and write
• Positive approach to customer service
• Able to handle physically demanding workload
• Well organized
• Proven track record in hotel of similar standard in similar capacity
• In possession of all faculties
• Strong resistance