Room Division Manager

Requirements :

• Placement : Hotel Monopoli Bukittinggi, Sumatera Barat
• Bachelor Degree in Hospitality Management
• Proven 5 years experience in similar position as RDM
• Service oriented, good communication skill
• Adaptable and confident
• Thorough knowledge of all room department operations, and individual job requirements.
• Excellent written, verbal, and organizational skills required.
• Considerable knowledge of computer systems for registration, reservations and back up systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operational in hotels.
• Ability to resolve guests, supervisor and associate conflicts.
• Able to manage effectively multiple tasks at all times.
• Ability to listen effectively and write English clearly to communicate with guests and coworkers.
• Having knowledge about fire safety and first aid skill would be an advantage
• Join asap

Jobdesc :

• Manages and motivates all team member with daily supervision to include staffing, training, disciplines, scheduling, visual monitoring, performance and adherence to all service and productivity standards to provide exceptional guest experience.
• Ensure the resolution of guest complaints and correspondence in a timely manner.
• Participates in yield management strategies in order to maximize overall revenues.
• Coordinates with the Sales and Marketing team about reservations interface with the Front office to ensure proper supply of inventories, forecasting and scheduling to ensure guest satisfaction.
• Communicates with the guests and associates, both verbally and written, to answer questions and provide clear direction.
• Organize and conducts department meetings in order to develop, direct and maintain consistent service levels within the Rooms Division.
• Ensures that the associate well-being commitments are consistently met in all rooms departments.
• Coordinate staffing and logistics for all major group movements and special requirements, (e.g., alternative luggage storage for large groups).
• Assists in the development of new programs, which result in an increase level of guest satisfaction and operational excellence.
• Maintains compliance with all local, state and federal laws and regulations.
• Coordinates and reviews the contracted security staff.
• Oversees, organizes and participates to enhance the guest experience.
• Participate in Manager on Duty coverage program requiring monitoring throughout hotel and problem solving.