Room Service Assistant Manager

A 5-star luxury hotel in Kuwait is seeking an experienced Room Service Assistant Manager to oversee daily in-room dining operations and lead a team delivering a seamless, high-end guest experience around the clock.

Responsibilities

• Oversee day-to-day room service operations, ensuring timely, accurate, and high-quality delivery of food and beverage orders
• Supervise, train, and schedule room service staff and order-takers across shifts
• Monitor order accuracy, presentation standards, and guest satisfaction, resolving complaints promptly and professionally
• Coordinate closely with kitchen, front office, and housekeeping teams to ensure smooth service flow
• Maintain cleanliness, hygiene, and safety standards in line with hotel and health regulations
• Manage inventory, supplies, and equipment for the room service department, minimizing waste and controlling costs
• Track service times and identify opportunities to improve efficiency
• Support the Room Service Manager with reporting, staff performance reviews, and departmental budgeting
• Step in to manage full department operations in the manager's absence

Requirements

• Minimum 3–5 years of experience in hotel room service or F&B operations, with at least 1–2 years in a supervisory or assistant management role
• Prior experience in a 5-star or luxury hotel environment strongly preferred
• Strong leadership and team management skills
• Excellent guest service orientation with a calm, solutions-focused approach to complaints
• Good command of English; additional languages (Arabic, French) are an advantage
• Flexible to work rotating shifts, including nights, weekends, and holidays
• Familiarity with POS systems and basic inventory management

What's Offered

• Competitive monthly salary (based on experience)
• Employment visa and work permit sponsorship
• Accommodation
• Transportation
• Duty meals
• Paid holidays
• Standard benefits per Kuwait labor law (annual leave, end-of-service benefits, medical insurance)