Room Service Support Officer

About St John of God Health Care

St John of God Health Care is one of Australia's largest and most respected private health care providers, employing over 15,000 caregivers across a diverse network of hospitals and community services. With 25 hospitals and services, more than 3,200 hospital beds, home nursing, disability support, and social outreach programs, we are committed to delivering exceptional care and supporting healthier communities.

As a Catholic, not-for-profit organisation, we invest improving patient care, advancing technology and facilities, expanding services, and providing vital social outreach programs that assist people experiencing disadvantage.

About the role

Based in our Room Service Support Centre in Kings Square (Perth CBD), you will be responsible for receiving incoming calls from patients and assisting them with menu selections, dietary enquiries, and meal ordering. Using the Delegate Menu Management System, you will accurately enter meal orders and work closely with hospital staff to ensure patients receive the right meal at the right time.

Key responsibilities

• Answer patient calls and process meal orders accurately and efficiently.
• Assist patients with menu enquiries and provide information on available meal options.
• Ensure dietary requirements, allergies, and special requests are appropriately identified and communicated.
• Enter meal selections into the Delegate Menu Management System.
• Liaise with nursing staff, catering teams, and other hospital departments to resolve enquiries and support patient needs.
• Follow established communication processes and service standards.
• Escalate concerns, issues, or complex requests to Team Leaders as required.

The ideal candidate is a compassionate and service-oriented communicator who enjoys helping people and thrives in a fast-paced environment. You will be confident discussing menu options, understanding dietary needs and allergens, and accurately processing information using computer-based systems. Strong teamwork skills, adaptability, and a commitment to delivering an exceptional patient experience are key to success in this role.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $44.99 to $48.57 (inclusive of casual loading), plus 12% superannuation
• Casual positions available across a rotating roster, including weekends and public holidays, with applicable shift penalty rates.
• Discounts on hospital services & private health insurance
• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual
• A welcoming and supportive culture
• A healthy work-life balance through flexible work options & well-being programs

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process. Apply today!

For enquiries, contact Lauren Koefoed, Call Centre Coordinator, on [0408 940 173](tel:0408 940 173).

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.