Rooms Control / Front Office Lead - Part Time

Summary

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

As a Rooms Control - Front Office Lead, you’ll serve as a key leader within the Front Office team empowering colleagues, supporting leadership, and creating memorable guest experiences that reflect the spirit of luxury hospitality.

In this highly visible role, you’ll supervise the daily operations of the front desk, acting as the liaison between front-line associates and management. Your responsibilities will include coaching and mentoring Front Office Hosts, Guest Service Agents, Concierge, and ensuring seamless arrivals, personalized service, and efficient departures.

You will lead by example during each shift, spending much of your time on the floor—overseeing guest interactions, providing real-time service recovery, and facilitating pre-shift briefings to keep communication clear and consistent. Additional responsibilities may include training new colleagues, supporting with schedule requests, organize small projects, setting up interviews for managers, and managing room assignments with a sharp eye on VIPs and special requests.

Alongside lead duties, this role includes managing room inventory to optimize availability and guest satisfaction. Key tasks include but not limited to

• Assigning rooms and group blocks based on guest preferences and availability
• Supporting Front Desk Agents by balancing real-time occupancy and room requests.
• Coaching team members on room assignment procedures and best practices.
• Monitoring and adjusting inventory to maximize revenue opportunities.
• Support Front Office Hosts and related colleagues with a focus but not limited to service excellence.
• Lead shift operations, ensuring consistent execution of all front desk functions including arrivals, check-outs, and guest inquiries.
• Coach and mentor team members through feedback, service observations, and daily briefings.
• Respond to guest concerns with professionalism, empathy, and timely service recovery.
• Partner with leadership to maintain high service standards in alignment with Hyatt brand expectations.
• Follow up with Guest Complaints and communicate effectively to management escalation.
• Detailing Group Resumes, routing and billing.
• Actively collaborate with all hotel departments to promote seamless communication and a unified guest experience.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Qualifications

• 2+ years in Front Office or Rooms Division
• Passion for delivering personalized, high-touch service in a fast-paced environment
• Strong verbal and written skills; confident leading briefings and handling guest concerns.
• Experience with Opera, HotSOS, is a plus.
• Able to manage multiple priorities like scheduling, VIP arrivals, and shift coverage
• Approachable, confident, and leads by example, fosters teamwork and accountability.
• Available to work evenings, weekends, and holidays.
• Calm under pressure with a proactive, solution-oriented mindset.
• Able to stand and move throughout the Front Office for long periods.
• Any other duties assigned by management.