客房部-客務-行李禮賓員 Rooms-Front Office-Bellperson

Position Overview

Greets all guests and visitors upon their arrival, deliver or collect guest's luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles.

The Role

• Build good relationship with guests to obtain guests' loyalty.
• Ensure all the delivery services are noted down accurately.
• Ensure proper records are maintained for all transportation.
• Follow hotel's quality standards and procedures upon Guest Arrival and Departure.
• Able to deliver and collect guests' luggage in a timely manner.
• Ensure lobby door is open immediately to the arrivals/departures.
• Always maintain the cleanliness of work area and equipment used.
• Greet, welcome and anticipate every guest. Best to greet them with their names.
• Provide a tour to guests around the hotel.

Talent Profile

• Acquire working experience in hotel/resort (preferably luxury brands)
• Valid Driver License preferred
• Capable to communicate in Mandarin or English
• Having good communication skills
• Able to operate basic computer skill
• Please attached English CV
• Can legally work in Taiwan

職位概覽

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。

職位敘述

• 與客人建立良好關係，以獲得客人的忠誠度。
• 確保所有與客人有關的送貨服務都準確地記錄下來。
• 確保所有交通工具的記錄都是完整且正確的。
• 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。
• 協調並及時運送及收取客人的行李。
• 隨時為抵達的客人及離店的客人打開大門。
• 時刻保持工作區域的整潔。
• 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。
• 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。

求才條件

• 具飯店工作經驗尤佳
• 具備小型車駕照尤佳
• 具備基礎中文及英文會話能力
• 具良好溝通能力
• 熟悉電腦系統操作
• 請附件英文履歷
• 具備在台灣合法工作身份