Rostering & Admin Coordinator

About the role

This is a genuinely varied role that sits at the heart of the business. You'll own the roster across our home care clients, run the day-to-day administration of the office, and provide direct PA support to the Managing Director.

You'll report directly to the Managing Director and work closely with our Area Manager and Clinical Nurse Consultant.

This is a permanent part-time position, working on a hybrid basis between our Chatswood head office and home. Because our sites run 24/7, the role includes after-hours availability on a rotating basis to handle urgent roster changes and shift cover by phone.

What you'll be doing

Rostering

• Build, publish and maintain rosters across multiple sites, matching staff skills and competencies to each participant's support needs
• Manage shift swaps, sick leave, vacancies and last-minute cover, keeping every shift filled with the right person
• Provide after-hours phone support on a rotating basis for urgent shift gaps and staff call-outs
• Ensure rosters comply with the SCHADS Award – minimum engagements, breaks, sleepovers, broken shifts and overtime
• Maintain staff availability, leave and compliance records (NDIS Worker Screening, First Aid, mandatory training expiries)
• Reconcile timesheets against rosters each fortnight to support payroll and NDIS claiming

Administration

• Run the office day to day – shared inbox, phones, supplies, filing and general enquiries
• Coordinate staff onboarding paperwork, participant service agreements and intake documentation
• Keep participant and staff master data accurate across our systems (Monday.com, rostering software, Microsoft 365)
• Support audit and compliance readiness by keeping documentation current and well organised

PA support to the Managing Director

• Manage the MD's diary, inbox and meeting logistics
• Prepare correspondence, reports and presentations
• Track action items and follow up across the team so nothing falls through the cracks
• Handle confidential matters with discretion

About you

• 2+ years' experience in rostering or scheduling within NDIS, disability, aged care or healthcare
• Working knowledge of the SCHADS Award and how it drives roster decisions
• Experience with rostering/client management software – you pick up new systems quickly
• Confident with Microsoft 365, particularly Excel and Outlook
• Calm and decisive under pressure –
• Able to be on call after hours on a rotating basis and respond promptly to urgent roster issues
• Excellent written communication and a professional phone manner
• Highly organised with strong attention to detail
• Discreet and trustworthy – you'll be handling sensitive participant and business information
• Current NDIS Worker Screening Check (or willingness to obtain) and full Australian working rights

What we offer

• A central role in a growing, doctor-led provider with real influence on how the business runs
• Direct exposure to the MD and leadership team
• $60,000 – $75,000 per annum plus superannuation, depending on experience
• Permanent part-time hybrid role – Chatswood head office with work-from-home flexibility – plus an on-call allowance for after-hours cover