Rostering and Scheduling Coordinator

About the role

You'll be the person who keeps care delivery running smoothly by matching availability with need, filling gaps fast, and keeping both clients and workers in the loop. This role is about making sure the right support worker is in the right client's home at the right time, every time.

Key responsibilities

• Build and manage daily/weekly rosters, matching support workers to clients based on availability, skills, and client preferences
• Fill last-minute gaps quickly when a worker calls in sick or a shift falls through — keeping care continuous for clients who depend on it
• Keep clients informed of who's coming and when and handle their questions or change requests with warmth and professionalism
• Check in with support workers on availability, confirm shift details, and make sure compliance records (certifications, police checks, etc.) stay current
• Solve same-day hiccups — missed shifts, double-bookings, conflicting requests — independently and calmly
• Keep the CRM and rostering tools 100% accurate, with clean logs of service hours and shift changes
• Track attendance and coverage trends to spot patterns and suggest smarter ways to roster

About you

• At least 2 years' experience in rostering, scheduling, or workforce coordination — ideally in home care, healthcare, NDIS, aged care, or a similarly people-facing service industry
• Clear, professional English for both phone and email
• Comfortable in Google Workspace, and quick to pick up rostering/CRM platforms
• Highly organized, with a calm head when things shift suddenly
• A genuine people-first mindset — you understand that behind every roster line is a person relying on that care showing up

Apply directly through this link: https://forms.clickup.com/6909993/f/6jw19-106318/H46OW97BYIKLUGH8KA