Rostering Coordinator

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you’re driven, passionate about learning, and ready to make an impact, we’d love for you to join our growing team of MVPs!

Rostering Coordinator

Job Description:

Rostering:

·         Coordinate the development of rosters for Direct Support Staff that are compliant with rostering guidelines, availability and participant needs.

·         Provide support to Direct Support Staff while they are performing their duties, where necessary.

·         Ensure all components of the service delivery are appropriately managed.

·         Ensure rosters are cost effective and use of resources is efficient.

·         Ensure workforce needs are monitored and liase with HR Manager when new staffing resources are needed.

·         Ensure that all data in the rostering system is accurate and up to date and that all changes are actioned daily.

·         Ensure the quality of services rostered and delivered meets appropriate performance standards.

·         Ensure shift allocation is within the participant’s plan, and all allocated shifts comply with award provisions

·         Ensure all services delivered are managed efficiently to minimise financial loss to the company.

Intake:

·         Ensure that all potential participant enquiries are attended to in a timely manner.

·         Maintain current and accurate referrals and support delivery information as per agreements and the company’s policies and procedures.

·         Participate in the continuous improvement and development of service delivery and other associated processes.

·         Ensure services are delivered within the framework of the company’s policies and procedures.

Compliance:

·         Ensure day to day regulatory compliance and adherence to organizational policy and procedures.

Organisation/Customer Service and Experience:

·         Demonstrate and uphold Company values.

·         Customer Service (internal and external) and participant and family/carer engagement.

·         Support key business functions of the organization, ensuring a positive public image of the company is presented.

·         Ensure effective communication with all stakeholders.

Our Team:

·         Demonstrate teamwork by actively participating in meetings, supporting team members, and contributing to the achievement of team goals, timelines, and outcomes.

Other:

·         Maintain and monitor a healthy and safe work environment for all stakeholders.

·         Participate in training and development activities, demonstrating positive initiative and taking opportunities to increase skills.

Qualifications:

·         Proven experience as a Rostering Coordinator or a similar role.

·         Functional knowledge in Microsoft Excel.

·         Experience in disability work is a plus.

·         Proficiency in using Easy Employer (Rostering platform) is a plus.

·         Functional knowledge of MYOB is a plus.

·         Good employee verbal/phone communication skills.

·         Good employee written communication skills.

·         A strong commitment to the values of the company, including a recognition of participants’ fundamental human rights and engagement in respectful conduct.

·         Evidence of using high level of attention to detail and very high standards of accuracy, relevant to rostering purposes.

·         Evidence of applying excellent organisation, time management, prioritisation and coordination skills to maximise efficiency in a busy rostering environment.

·         Demonstrated commitment to working as part of a team as well as being able to work unsupervised.

·         A professional attitude, along with a strong work ethic and attention to detail.

·         A willingness to try new things and be receptive to supervisor feedback and advice.

·         Ability to provide supports safely by following the individual support plan and organisational policies and procedures, and by applying common sense and foresight.

·         Ability to effectively communicate using clear and concise language, both written and oral, including the ability to write case notes and reports.

·         Ability to work independently, using initiative and self-direction, within scope of practice.